Datacenter Lead

Ampcus Inc; Madison (WI); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Ampcus Inc. is seeking a Datacenter Lead in Madison, WI to oversee day-to-day data center operations, ensuring high availability and security of infrastructure services.

You will lead operational teams, manage escalations, and coordinate maintenance, upgrades, and facility activities.

Qualifications

• Requires 5+ years in data center operations or infrastructure support.
• Strong knowledge of server, storage, network, power, and cooling systems.
• Experience with incident, change, and problem management processes.

Responsabilités

• Lead and coordinate data center operations, including server, storage, network, and middleware support.
• Manage incidents, service requests, changes, and escalations to meet SLA targets.
• Oversee installations, decommissions, migrations, and capacity planning.
• Ensure compliance with operational, security, and audit requirements.
• Coordinate maintenance activities, patching, and infrastructure upgrades.
• Manage vendor relationships and support onsite logistics.
• Maintain operational documentation, inventory, and asset records.
• Provide leadership, mentoring, and guidance to data center technicians and engineers.
• Maintain, manage and support client facing relationship with Datacenter Director.

Connaissances

Data center operations

Leadership

Incident management

Security & compliance

Stakeholder management

Description du poste

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Datacenter Lead

Location(s): Madison, WI

Job Summary

Responsible for overseeing day-to-day data center operations, ensuring high availability, security, compliance, and efficient delivery of infrastructure services. Leads operational teams, manages escalations, and coordinates maintenance, upgrades, and facility activities.

Key Responsibilities

• Lead and coordinate data center operations, including server, storage, network, and middleware support.
• Manage incidents, service requests, changes, and escalations to meet SLA targets.
• Oversee installations, decommissions, migrations, and capacity planning.
• Ensure compliance with operational, security, and audit requirements.
• Coordinate maintenance activities, patching, and infrastructure upgrades.
• Manage vendor relationships and support onsite logistics.
• Maintain operational documentation, inventory, and asset records.
• Provide leadership, mentoring, and guidance to data center technicians and engineers.
• Maintain, manage and support client facing relationship with Datacenter Director.

Required Skills

• 5+ years of data center operations or infrastructure support experience.
• Strong knowledge of server, storage, network, power, and cooling systems.
• Experience with incident, change, and problem management processes.
• Understanding of data center security, compliance, and business continuity practices.
• Strong leadership, communication, and stakeholder management skills.

Key Success Measures

• SLA compliance and service availability.
• Effective incident and escalation management.
• Successful execution of maintenance and infrastructure projects.
• Audit readiness and operational compliance.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.