Windows Desktop Administrator – Senior Systems Administrator
General Dynamics Information Technology
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Benefits offered by this job
Job summary
General Dynamics Information Technology, Inc. is seeking an experienced Help Desk Support/Systems Administrator to support mission-critical IT services for national security.
You will manage virtual machines and multi-disciplinary systems, ensure 24/7 operations, and maintain documentation for DoW environments across NIPRNet, SIPRNet, JWICS, and SAP/SAR. The role requires Top Secret clearance with SCI eligibility, US citizenship, and ITIL 4 Foundation and CompTIA Security+ certifications.
Qualifications
- Technical Training, Certification(s) or BS/BA, 4+ years of experience.
- Proficiency in troubleshooting and problem-solving.
- Aptitude and initiative to learn existing and new technical concepts.
- Ability to respond to emergency situations with after-hours support.
- Knowledgeable of DISA STIG requirements for Windows based workstations.
- Security Clearance Level: Top Secret with SCI eligibility, US Citizenship only.
- Required Certifications: ITIL 4 Foundation, CompTIA Security +.
Responsibilities
- Manage operation, configuration, and maintenance of virtual machines and their management consoles (Teradici, Wyse Management Suite, 10Zig).
- Provide multi-disciplinary support for mission system services, including lifecycle management and integration.
- Verify system performance after hardware and software installation.
- Manage product/service issue resolution and upgrades.
- Handle administration and support of print services.
- Diagnose technical problems and escalate as needed.
- Enhance training and planning documentation and validate recovery capabilities.
- Develop and maintain technical documentation including manuals and system specs.
- Collaborate with team members to provide professional DoW customer support.
- Perform shift work to ensure 24x7 coverage.
Skills
Education
Tools
Job description
Help Desk Support, Microsoft Office, System Administration
Regular
Top Secret
Top Secret/SCI
None
IT Infrastructure and Operations
Help Desk Support, Microsoft Office, System Administration
None
3 + years of related experience
Yes
Command is responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It supports Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. Contract personnel will provide key components to ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT & AV services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
- Manage the operation, configuration, and maintenance of virtual machines and their management consoles (Teradici, Wyse Management Suite (WMS), 10Zig Management Console)
- Provides multi-disciplinary support for mission system services, including life cycle management, engineering, integration, and sustainment of required systems and assured connectivity across geographically separated locations
- Verify system performance after hardware and software installation
- Manage product/service issue resolution and upgrades
- Handle the administration and support of print services
- Diagnose technical problems, elevate unresolved issues according to established procedures, and suggest potential alternative courses of action
- Enhance and maintain training & planning documentation and validates recovery capabilities through periodic testing, including targeted recovery tests that are conducted throughout the year.
- Develops and maintains technical documentation, including manuals, drawings, system specifications, installation records, calibration data, service level agreement compliance, and quality control information
- Collaborate effectively with team members while providing friendly, efficient and professional customer service in support of DoW customers in a demanding environment
- Performs shift work as required to ensure 24X7 coverage and support
- Technical Training, Certification(s) or BS/BA, 4+ years of experience
- Proficiency in troubleshooting and problem-solving
- Aptitude and initiative to learn existing and new technical concepts
- Ability to respond to emergency situations with after-hours support
- Knowledgeable of DISA STIG requirements for Windows based workstations
- Security Clearance Level: Top Secret with SCI eligibility, US Citizenship only
- Required Certifications: ITIL 4 Foundation, CompTIA Security +
- Location: Offutt AFB, NE
- Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
The likely salary range for this position is $85,093 - $88,550. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
40
None
Onsite
USA AZ Davis-Monthan AFB
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees are told they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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