Datacenter Deployment Lead – TS/SCI

General Dynamics Information Technology; Fort Wayne (IN); Hybrid; USD 120,000 - 165,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Educational assistance

Internal mobility

Rewards programs

Collaborative environment

Job summary

General Dynamics Information Technology seeks a Technical Lead - Datacenter Deployments to oversee imaging, hardware rollouts, and asset lifecycle management in a high-security datacenter environment. You will coordinate tasks, ensure quality, and lead pre-deployment staging for client endpoints and peripherals.

You’ll manage secure data handling, DRMO processes, and physical installations while ensuring adherence to NIST guidelines and government standards. Active TS/SCI eligibility is required.

Qualifications

• Associates degree; may be substituted for additional years of experience.
• 3+ years of experience.
• Security Clearance Level: Must have a current/active Top Secret clearance with the ability to obtain TS/SCI status
• ITIL 5 Foundation certified within 9 months of start; DOW 8140 Certification
• Location: Offutt AFB, NE
• Imaging & Software Prep: Solid understanding of OS imaging utilities, firmware flashing procedures, and hardware diagnostics.
• Media Handling & Disposal: Direct experience handling physical data sanitization software (e.g., NIST-compliant wiping tools) and operating mechanical media destroyers.
• System Coordination: Strong proficiency in using IT Service Management tools (specifically ServiceNow) to organize, track, and close operational tasks.
• Physical Capabilities: Comfortable performing labor-intensive duties, such as lifting up to 50 lbs, climbing ladders, routing cables under floors or behind racks, and palletizing heavy surplus shipments.
• Practical familiarity with federal surplus protocols, specifically the DRMO lifecycle, paperwork, and staging procedures.
• Understanding of security-related guidelines for media handling, such as NIST SP 800-88.
• General understanding of datacenter environments (hot/cold aisle layouts, structured cabling, and power distribution).
• Strong communication skills with an innate ability to explain technical steps clearly to junior technicians and stakeholders.

Responsibilities

• Queue Optimization: Monitor and triage incoming incidents, service requests, and change orders within ServiceNow to ensure rapid response and resolution.
• Task Allocation: Distribute daily deployment and troubleshooting assignments across team members based on capacity and skillset.
• Quality Assurance: Review completed deployments to confirm they adhere to internal standards, safety guidelines, and cable management protocols.
• Technical Escalations: Act as the primary point of contact for complex deployment roadblocks or hardware troubleshooting issues.
• Pre-Deployment Preparation: Lead the staging process for client endpoints. This includes loading software images, installing specialized firmware, and deploying operating system updates.
• Hardware Rollout: Execute physical setup, connectivity, and configuration for end-user systems, including thin clients, KVM switches, high-resolution monitors, speakers, and input peripherals (mice and keyboards).
• Workspace Optimization: Standardize workstation builds to ensure a consistent, clean, and highly ergonomic layout for all end-users.
• Data Erasure: Conduct secure data wiping protocols on end-of-life or transitioning storage media in accordance with strict security compliance standards.
• Media Destruction: Operate physical destruction equipment to securely shred or crush decommissioned hard disk drives (HDDs) and solid-state drives (SSDs), keeping meticulous audit logs of destroyed serial numbers.
• DRMO Coordination: Manage the end-to-end Defense Reutilization and Marketing Office (DRMO) process, including sorting surplus assets, completing compliance documentation, palletizing gear, and coordinating custody transfers.
• Physical Cabinet Mounting: Perform rack-and-stack operations to secure physical devices and appliances inside server enclosures. (Please note: Logical server provisioning, operating system installations, and network configuration are handled by separate teams).
• Infrastructure Power Setup: Support cabinet-level power requirements, including the installation of rack Power Distribution Units (PDUs) and neat power cord routing.
• Inventory Accuracy: Log hardware locations and movements inside the datacenter database to guarantee near-real-time asset accuracy.

Skills

OS imaging

Firmware flashing

Hardware diagnostics

ServiceNow

Data sanitization

Media destruction

Rack mounting

Cable management

Project coordination

Top Secret clearance

Strong communication

Education

Associate degree

ITIL 5 Foundation

DOW 8140 Certification

Tools

ServiceNow

NIST SP 800-88

Job description

General Dynamics Information Technology seeks a Technical Lead - Datacenter Deployments to oversee imaging, hardware rollouts, and asset lifecycle management in a high-security datacenter environment. You will coordinate tasks, ensure quality, and lead pre-deployment staging for client endpoints and peripherals.

You’ll manage secure data handling, DRMO processes, and physical installations while ensuring adherence to NIST guidelines and government standards. Active TS/SCI eligibility is required.