Database Associate (PT)

New Hope Housing, Inc.; Houston (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

New Hope Housing, Inc. is seeking an entry-level Donor Database Associate to support data integrity and gift processing in Raiser's Edge. You will collaborate with the Manager of Donor Relations and Finance to ensure accurate donor records and timely acknowledgments.

The role emphasizes attention to detail, strong communication with donors and internal teams, and flexibility to participate in fundraising events as needed.

Qualifications

• Bachelor’s degree or current enrollment in a related program.
• Strong interpersonal, organizational and analytical skills with clear communication.
• Flexibility to adapt to different funding organizations and changes.
• Professional presence that builds confidence with nonprofit partners.
• Ability to grow into a leadership role and work well in a team.
• Service-oriented attitude and commitment to accuracy and confidentiality.
• Proficiency with Raiser's Edge or other fundraising databases and MS Office.

Responsibilities

• Enter gifts, pledges, payments, and donor information into Raiser's Edge.
• Ensure gift entries comply with reporting standards and IRS guidelines.
• Manage online credit card processing for gifts and acknowledgments.
• Acknowledge and receipt gifts following IRS regulations.
• Create and manage online donation forms in Raiser's Edge NXT.
• Audit and clean donor records; run queries for fundraising needs.
• Collaborate with departments to ensure data accuracy across systems.
• Document stewardship actions and support events as needed.
• Support administrative tasks and donor communications.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Verbal communication

Written communication

Flexibility

Leadership potential

Team player

Service-oriented

Independent work

Education

Bachelor’s degree or current enrollment in Bachelor’s program

Tools

Raiser's Edge

eTapestry

GiftMaker Pro

Microsoft Word

Microsoft Excel

PowerPoint

Job description

New Hope Housing, Inc. seeks a positive, confident, and results-driven entry level professional with a service-oriented spirit. The Donor Database Associate is responsible for overseeing most aspects of the Raiser's Edge donor database with the help of the Manager of Donor Relations. This role is integral to ensuring data integrity, managing gift processing, overseeing database clean-up projects, and generating acknowledgements. The Donor Database Associate has the potential to collaborate closely with the Finance team for reconciliation with the aid of the Donor Relations Manager. This position requires a high degree of accuracy, attention to detail, and collaboration with internal teams to optimize data usage and support fundraising initiatives.

Duties and Responsibilities

Gift Entry & Acknowledgment

• Enter gifts, pledges, payments, and donor/prospect information into Raiser's Edge, maintaining accurate and up-to-date donor records.
• Ensure all gift entries follow reporting standards and IRS guidelines.
• Manage online credit card processing for recurring and non-recurring gifts, ensuring accuracy and compliance.
• Acknowledge and receipt all gifts following IRS regulations to ensure accurate donor communication.
• Create and manage online donation forms in Raiser's Edge NXT for campaigns, annual funds, and event registrations.

Donor Data Management

• Regularly audit and clean database records, implementing best practices like National Change of Address (NCOA) updates.
• Work closely with other departments to ensure data consistency and accuracy across systems.
• Prepare routine and special queries to assist in data analysis for fundraising events, donor recognition, pledge reminders, and more.
• Identify and implement improvements to database processes for increased efficiency.

Administrative Support

• Provide communication and customer service to donors and volunteers, supporting the overall development team.
• Provide general administrative support, including correspondence, mailings, and office tasks as needed.
• Track and document all stewardship actions in Raiser's Edge to maintain accurate records of donor engagement.
• Participate in development and fundraising events as needed, including some evenings and weekends.
• Maintain up-to-date knowledge of industry best practices for data management and donor engagement.
• Demonstrate a strong commitment to accuracy, confidentiality, and a positive representation of the organization.
• Collaborate with other departments and provide support to broader fundraising initiatives.
• Perform other duties as required or assigned.

Other

• This job description is not intended to be all inclusive and employees will also perform other reasonably related business duties that may be requested by the CEO or VP.

Qualifications

• Bachelor’s degree in a related field or currently enrolled in a Bachelor’s program.
• Outstanding interpersonal, organizational, and analytical skills, coupled with strong written and verbal communication skills.
• Flexibility, i.e. the ability to adjust to differences among funding organizations to attain results.
• A strong professional presence that demonstrates skill and authenticity, thereby instilling confidence and trust in corporate, foundation, governmental, and other nonprofit representatives.
• The ability to grow into a leader, as well as be an effective team player.
• A positive, confident, and results-oriented professional with a service-oriented spirit.
• Proficiency in Microsoft Word, Excel and PowerPoint, as well as proficiency in fundraising database/management software, such as Raiser's Edge, eTapestry, or GiftMaker Pro.
• Ability to organize and prioritize work and adjust to shifting priorities.
• Ability to work independently with little supervision if circumstances were to call for such.