Data Support Assistant: Meals On Wheels

VOA Colorado; Commerce City (CO); On-site; USD 29,000 - 30,000; Full time

Job summary

Volunteers of America Colorado is seeking a Meals on Wheels Data Support Assistant to handle daily route sheets, data entry, reporting, and database management for the Aging & Nutrition Services Division.

You will maintain ServTracker, prepare distributions, support monthly reporting, and collaborate with the Program Manager to ensure accurate, timely information while upholding client confidentiality. This full-time role is based in Commerce City, CO with standard weekday hours.

Qualifications

• Associate degree or equivalent
• Two years' experience in an office/administrative environment
• Strong computer skills with Word and Excel
• Strong analytical skills with ability to interpret data sets and generate insights
• Experience with data entry and maintaining records in a database system
• Detail-oriented mindset with focus on data accuracy
• Own transportation and Colorado driver’s license with proof of insurance

Responsibilities

• Build and maintain daily route sheets, meal schedules, changeovers, and reschedules
• Maintain and update ServTracker and databases with meal schedules and service units
• Create and distribute route sheets and forecasts to departments and management
• Assist in maintaining program data and status reports
• Provide ServTracker data support for Meals on Wheels program
• Collaborate with Program Manager to finalize monthly routing for new/relocated clients
• Respect confidentiality of all program participants

Skills

Excel

Word

Data analysis

Data entry

Attention to detail

Communication

Education

Associate degree or equivalent

Tools

ServTracker

Database management

Excel formulas

Job description

Description

Why Volunteers of America

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

The Meals on Wheels Data Support Assistant is responsible for program support functions including but not limited to; daily route sheet management, data entry, reporting, record-keeping, systems management, and providing administrative support to the Meals on Wheels Department and the Aging & Nutrition Services Division.

Essential Duties and Responsibilities

• Build and maintain professional, trusting relationships with coworkers, management, program participants, volunteers, and the public.
• Prepare and manage daily route sheets, meal schedules, changeovers, and reschedules, ensuring accurate distribution of emergency food boxes, breakfast boxes, weekend, holiday, and pantry boxes.
• Maintain and update designated databases (ServTracker), including meal schedules, service units, holds/suspensions, and off-perms, while ensuring all system tasks are completed accurately.
• Create and Distribute route sheets, meal preparation forecasts, and relevant information to departments, coworkers, and management.
• Assist in maintaining program data, including status reports, logs, waiting lists, and other records, as directed by the Program Manager or Director(s).
• Provide ServTracker data support for the Meals on Wheels Program.
• Ensure accurate and up-to-date database management to support internal and external reporting needs.
• Collaborate with the Program Manager to finalize monthly routing for new and relocated clients, optimizing delivery efficiency.
• Support reporting, data input, and other administrative tasks as required by the Program Manager.
• Work closely with the Senior Data Support Specialist to align data management practices and support monthly reporting.
• Maintain confidentiality of all program participants.
• Perform additional duties as assigned.

SUPERVISORY RESPONSIBILITIES · N/A

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• While performing the duties of this position the employee is regularly required to talk or hear.
• An extended period at a desk is required.
• The noise level is low to high depending on program activities.

POSITION TYPE AND EXPECTED HOURS OF WORK · Full Time

Monday – Friday 8:00am- 4:30pm and some designated holidays and or Saturdays.

LOCATION · 4915 East 52nd Avenue Commerce City, CO 80022

SALARY: $21.00-$22.00/hourly non exempt

Benefit eligibility is based on job type/status

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurances
• Life Insurance
• Accident Insurance
• Employee Assistance/Work Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will remain open until filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

VETERANS STRONGLY ENCOURAGED TO APPLY

Requirements

MINIMUM QUALIFICATIONS OF POSITION

• Associate degree or equivalent relevant experience.
• Two years' experience in an office/ administrative environment.
• Strong computer skills with proficiency in Word and Excel.
• Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
• Experience with data entry and maintaining accurate records in a database management system.
• Detail-oriented mindset with a focus on data accuracy and quality assurance.
• Own transportation, valid Colorado driver’s license, and proof of insurance.

PREFERRED QUALIFICATIONS OF POSITION

• Keyboarding skills of 40 W.P.M.
• Excellent communication skills, with the ability to convey technical concepts to non-technical audiences.
• Proven track record of managing data projects from conception to completion, including data migration and system upgrades.
• Strong computer skills with proficiency Excel Formulas.
• Ability to work with diverse issues, sensitive to senior issues and concerns.

KNOWLEDGE AND SKILLS

• Attention to detail and accuracy.
• Good organizational skills.
• Strong oral and communication skills.
• Strong computer skills with proficiency in Word and Excel.
• Poise and diplomacy when in contact with partnered agencies, clients, donors, other service providers and all regulatory agencies and funding sources.
• Clear understanding and respect for maintaining client confidentiality.
• Ability to work independently, exercise good judgment, and participate as a member of an interdisciplinary team.
• Ability to work autonomously, demonstrate sound judgment, and actively contribute as a member of the Meals on Wheels team.

COMPETENCIES

• Models core culture attributes of Volunteers of America – Colorado Branch that includes “AIRS” (Accountability, Integrity, Respect and Service).
• Models and pursues with vigor Volunteers of America- Colorado Branch three critical virtues HHS (Hungry, Humble, and People Smart)