Program Coordinator: Meals On Wheels

Volunteers-of-America; Grand Junction (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Vacation Time

Sick Time

Paid Holidays

Floating Holidays

Personal Days

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurance

Life Insurance

Employee Assistance/Work-Life Balance

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Job summary

Volunteers of America Colorado Branch is seeking a dedicated coordinator for the Home Delivered Meals program. The role requires managing intakes, reassessments, and referrals, while ensuring confidential records and regulatory compliance.

You will support client information, eligibility guidance, and connections to community resources, with ongoing volunteer engagement and service continuity. The position emphasizes crisis handling, teamwork, and delivering high-quality, client-centered care in

Qualifications

• Ability to work independently and exercise good judgement.
• Extended telephone use and clear communication.
• Experience in gerontology or social services.
• Customer or client services experience.
• Experience coordinating volunteers.
• Strong computer skills in Microsoft Office.

Responsibilities

• Coordinate Home Delivered Meals operations and ensure participants receive high-quality service.
• Lead intakes, reassessments and referrals with accurate records in compliance with regulations.
• Serve as primary client contact, explain eligibility and connect to community resources.
• Oversee volunteer recruitment, training, supervision and recognition.
• Maintain confidential client records and support service continuity across routes.

Skills

Independence

Phone communication

Active listening

Gerontology experience

Customer service

Volunteer coordination

MS Office

Job description

Description

Why Volunteers of America?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbors' efforts to become self-sufficient and reach their full potential.

Coordinates the daily operations of the Home Delivered Meals program, ensuring participants receive consistent,

high-quality service. Leads intakes, reassessments, and referrals while maintaining accurate, confidential records in

compliance with regulatory requirements. Serves as a primary point of contact for clients, providing program

information, guiding eligibility, and connecting individuals to community resources. Oversee volunteer

engagement from recruitment through recognition and collaborates closely with team members to deliver

coordinated, responsive care. Addresses client concerns and crisis situations with professionalism, communicates

effectively across staff, and supports service continuity through occasional route coverage.

Essential Duties and Responsibilities

• Ensures that the senior's voice is heard, and the senior's ideas play a prominent role in programming.
• Establishes trusting relations with coworkers, peers and program participants.
• Actively works cooperatively and collaborates with members of the team to serve program participants in a comprehensive, effective and caring way.
• Provides, updates, and maintains intake services, annual reassessments, and ongoing referral assistance.
• Answer incoming calls from clients regarding available services, program information, and assist with navigating eligibility and enrollment processes.
• Coordinates program volunteers including volunteer recruitment, selection, training, supervision, and recognition.
• Connect clients to community resources and services.
• With the support of program assistant, maintains a caseload of 900 clients with accurate and confidential client records, documentation, and agency reports, in compliance with organizational policies and regulatory requirements.
• Responsible for coordinating services for future Medicaid clients, ensuring eligibility, compliance, and access to appropriate care and resources while serving as the primary point of contact for client support and case management.
• Handle crisis situations professionally, take appropriate action and report critical incidents as required.
• Maintains and ensures confidentiality of all program participant information.
• Initiates queries on customer concerns and forwards to appropriate management.
• Occasionally fill in on client routes, if needed, to maintain service continuity and ensure client needs are met.
• Communicate effectively with team members to ensure accuracy, efficiency, and cohesion in all aspects of client support and engagement initiatives.
• Utilize your ability to research and provide meaningful resources to the Clients, such as identifying relevant community resources, educational materials, or support services.
• Attends and participate in staff meetings, trainings, and seminars.
• Performs all other duties as assigned

Working Conditions and Physical Requirements

• While performing the duties of this position the employee is regularly required to answer a high volume of telephone calls.
• Deliver meals to clients as needed and may need to lift up to 25 lbs. repeatedly during deliveries.
• Travel utilizing personal vehicle may be required.
• Extended periods of sitting at a desk may be required.
• The noise level is usually low to moderate.

Position Type and Expected Hours of Work

Full Time 30 hours

Monday - Friday 8:00am- 5:00 pm / Occasional Saturdays, Evenings & Holidays may be required on program needs.

PAY RANGE: $19.00-$21.50 per hour

Benefit eligibility is based on job type/status

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurance
• Life Insurance
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [e-mail] to begin the Interactive Process.

Requirements

Minimum Qualifications of Position

• Ability to work independently, exercise good judgement and participate as a member of a multidisciplinary team.
• Ability to utilize the telephone for extended periods.

Preferred Qualifications of Position

• Strong ability to listen attentively and respond thoughtfully to the needs and concerns of program participants.
• Experience in gerontology or social services.
• Prior experience in customer or client services, particularly in handling phone-based inquiries and support.
• Prior experience working with and coordinating volunteers.

Competencies

• Models core culture attributes of Volunteers of America- Colorado Branch that include "AIRS" (Accountability, Integrity, Respect and Service).
• Models and pursues with vigor Volunteers of America- Colorado Branch three critical virtues of HHS (Hungry, Humble, and People Smart).

Knowledge and Skills

• Knowledgeable about available service programs for seniors in program service areas.
• Strong computer skills in Microsoft office.
• Poise and diplomacy in contact with the agency, clients, donors, other service providers and all regulatory agencies and funding sources.