Data Services Administrator

The Royal British Legion; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

28 days holiday

Enhanced maternity/paternity leave

Generous pension

Flexible working options

Employee Assistance Programme

Learning courses and development

Volunteer opportunities

Travel loans and Cycle to Work

Job summary

The Royal British Legion is seeking a Data Services Administrator to ensure data moves accurately into our HALO CRM and support incident management across the organisation.

You will be the first point of contact for CRM users, promote best-practice data handling, and work with multiple teams to coordinate data loads, check quality, and monitor key performance indicators, with a strong focus on Excel-driven data processes.

Qualifications

• Experience with data handling and CRM systems.
• Ability to manipulate data in Excel and other MS Office tools.
• Attention to detail and accurate data entry across multiple teams.

Responsibilities

• Coordinate scheduled data loads into HALO CRM.
• Triage CRM support requests and monitor SLAs and KPIs.
• Support testing and data integration for new suppliers.
• Promote best-practice data handling and reporting.

Skills

Excel

Data management

Stakeholder management

Attention to detail

Organisation

Tools

HALO CRM

Job description

As Data Services Administrator, you will keep vital data moving accurately and on time into our CRM, while managing RBL’s incident management system. Your work will protect financial and transactional data integrity and help colleagues get the best from our systems.

You will be a trusted first point of contact for CRM users, offering practical support and promoting efficient, best-practice ways of working. This role will suit someone who is organised, detail-focused and confident working with data, systems and a wide range of stakeholders. You will also bring demonstrable experience of Microsoft Office applications, particularly Excel, with the ability to manipulate and manage data confidently.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Working with Fundraising, Membership and Poppy Appeal teams, you will coordinate scheduled data loads, check quality and improve processing. You will also administer our CRM (HALO), triage support requests, monitor SLAs and KPIs, and support testing and data integration for new suppliers.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. For monthly team meetings).

Employee benefits include -

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close tis vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s).

If you require the job advert orjob description in an alternative format, pleasecontact0808 802 8080.