Data Specialist

Pomeroy; Burbank (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Pomeroy is seeking a Data Collection Analyst to support the eDiscovery team's day-to-day operations. The role focuses on data collection, documentation, search, and management of sensitive data in alignment with legal and operational guidelines.

Responsibilities include rapid issue resolution, accurate reporting, and managing multiple requests while maintaining professional standards and adherence to company policies.

Qualifications

• Experience supporting an eDiscovery or data collection operation is preferred.
• Ability to collect, organize and document data across multiple sources according to guidelines.
• Excellent written and verbal communication skills.

Responsibilities

• Rapid response and ownership of issues and requests.
• Document and report on all work performed for customers.
• Search, collect, and manage data from email servers, network storage, and other media.
• Maintain inventory and support records; track multiple complex requests within deadlines.
• Collaborate with service providers to resolve issues and improve productivity.
• Produce status reports emphasizing high-profile issues.

Skills

Data collection

Ticketing

Attention to detail

Strong communication

Learning agility

Team orientation

Time management

Technical troubleshooting

Tools

ServiceNow

JAMF Casper

Active Directory

Microsoft Exchange

Office 365

Job description

• Majority of the work will be data collection and ticketing work.
• Very little end user interaction.
• Looking for someone who is detail oriented, can learn technical skills and be able to manage multiple tasks.
• Back end data collection and processing.
• NO eDiscovery experience needed but the work is technical and we need someone who can learn quickly and follow directions without deviation.
• Multiple ServiceNow ticketing updates and work notes.
• Network shares and data validation.
• O365 - Exchange, Teams, OneDrive data collection from online exchange site.
• File downloading, processing and uploading.
• Opening and managing requests according to guidelines.

Data Collection Analyst Summary:

• Data Collection Analyst is responsible for the providing support for the day to day operations for the eDiscovery team of the client.
• Data Collection Analyst will assist and perform discovery, collection, documentation, search, analysis, and management of highly sensitive data in accordance with legal and operational guidelines.

Responsibilities:

• Rapid response and ownership of issues and requests
• Document and report on all work performed on behalf of customers
• Search, collect, and manage data from email servers, network storage, local storage, and other media.
• Keep track and manage multiple complex requests and complete tasks within the requested timeframe.
• Maintain accurate inventory and support records
• Work with service providers to expedite and resolve issues impacting productivity
• Produce verbal and written status reports with emphasis on high-profile issues
• Adhere to company and business unit policies and standards
• Establish and maintain relationships with service providers, manufacturers, resellers and contractors
• Exercise discretion as appropriate
• Proactively monitor, assess and address support requirements
• Create system and support documentation as required

Requirements:

• Well-developed sense of urgency
• Enthusiasm, resilience, and a positive attitude
• Enjoy working on a team and comfortable sharing responsibilities
• Must be an exceptional communicator
• Technical experience supporting a variety of technologies and services.
• Advanced technical abilities including file storage, encryption, permissions, Windows, Mac, command line and terminal familiarity, and scripts.
• Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory
• Work and complete projects with minimal supervision
• Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

List of Technologies (Including, but not limited to):

• Windows, Mac OS, Active Directory, JAMF Casper, remote connectivity, VPN connectivity, TCP/IP networking, Microsoft Office Suite, Microsoft Exchange (on-prem and Office 365 cloud), Helpdesk ticketing systems (i.e. ServiceNow)