Data Service Specialist - Health Account Solutions

godirect; Minneapolis (MN); On-site; USD 51,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Retirement plan

Tuition reimbursement

Paid time off

Company holidays

Job summary

Voya Financial is seeking a Health Account Solutions Operations Business Specialist to support data services for eligibility, contributions, premium data, and COBRA administration. You will handle file setup, testing, ongoing processing, and resolution of data discrepancies.

The role collaborates with internal and external stakeholders to meet implementation expectations and service goals, with opportunities for process improvement and knowledge sharing.

Qualifications

• Minimum 1 year in a health insurance role (CDHP, COBRA, or Major Medical Insurance).
• Experience with Microsoft Office Suite, SharePoint, and file intake/sharing tools.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proven time management skills.

Responsibilities

• Manage file development, testing and mapping to internal applications.
• Analyze incoming data accuracy.
• Oversee daily file imports and resolve errors and discrepancies.
• Participate in calls with internal and external parties as file SME.
• Maintain inventory management tracking and sign-offs.
• Independently manage assigned workload.
• Engage in working groups and continuous improvement.
• Assist training or mentoring of new team members.

Skills

Data analysis

Microsoft Office

SharePoint

File management

Communication skills

Time management

Independent work

Team collaboration

Problem solving

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

WEX

COBRA Point

Job description

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get to Know the Opportunity

The Health Account Solutions (HAS) Operations Business Specialist is responsible for data service support for the HAS suite of products, including data files for eligibility, plan contributions, premium information, and COBRA administration. Responsibilities include file set up and testing as well as processing ongoing files and managing errors and discrepancies. The operations business specialist collaborates with internal and external stakeholders regularly to meet implementation expectations, service delivery goals and resolve issues.

The Contributions You'll Make

• Manage file development, testing and mapping to internal applications.
• Analysis of incoming data accuracy.
• Manages daily file imports; communicates and follows through on resolution of errors and discrepancies.
• Participate in calls with internal and external parties as the file subject matter expert.
• Maintain applicable inventory management tracking and sign offs.
• Independently manage assigned workload.
• Engage in working groups and continuous improvement opportunities.
• Participate in process documentation and knowledge sharing.
• May assist and training or mentoring of new team members.
• Other duties as assigned.

Minimum Knowledge & Experience

• High School Diploma or GED
• Minimum 1 year within a health insurance role including; CDHP, COBRA or Major Medical Insurance
• Experience working with Microsoft Office Suite, SharePoint, and file intake/sharing tools.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proven time management skills.
• Must be able to work independently and as part of a team.
• Ability to prioritize and oversee multiple priorities and meet service level requirements.
• Demonstrated success in critical thinking; making effective recommendations to resolve issues as they arise.

Preferred Knowledge & Experience

• Bachelor's degree preferred.
• WEX and or COBRA Point
• #LI-SS1

Compensation Pay Disclosure

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$50,600 - $84,340 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Divers