Data Security SaaS Tech Support Engineer

Cyberhaven; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Cyberhaven is building a Technical Support function and seeking a motivated engineer to own customer issues and drive resolutions. You will work closely with engineering to understand data security threats and provide expert guidance on applying Cyberhaven’s platform to mitigate risk.

The role emphasizes ownership, cross-team collaboration, and a customer-centric approach in a fast-growing security SaaS company.

Qualifications

• 2+ years delivering technical support for software solutions.
• Deep technical background in security or endpoint technologies.
• Ability to learn new technologies quickly.

Responsibilities

• Provide clear, reliable guidance to help customers solve issues and use the platform correctly.
• Own customer issues from triage to resolution or escalation.
• Escalate priority issues and collaborate with backline engineers.

Skills

Technical support

Security & endpoints

Stakeholder management

Learning agility

Communication skills

Tools

Salesforce

JIRA

Github

Job description

Cyberhaven is building a Technical Support function and seeking a motivated engineer to own customer issues and drive resolutions. You will work closely with engineering to understand data security threats and provide expert guidance on applying Cyberhaven’s platform to mitigate risk.

The role emphasizes ownership, cross-team collaboration, and a customer-centric approach in a fast-growing security SaaS company.