Data Platform Support Engineer (Tier 1)

Pro Mach Inc; Kentucky; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental coverage

Life Insurance

Paid time off

Retirement plan with company match

Job summary

ProMach Inc. is seeking a Data Support Engineer in Kentucky to act as the first line of contact for data platform incidents and access requests.

You will monitor data loads, assist with data integration, and work with Data Engineers and Business Analysts to resolve data-related issues. The role emphasizes user support, documentation, and collaboration across the organization to ensure data availability and quality.

Qualifications

• Bachelor's degree or equivalent in information systems, CS, data analytics, or related field.
• 0–3 years in IT support, analytics, data management, or related technical roles.
• Basic understanding of databases and SQL.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy.

Responsibilities

• Serve as the first point of contact for data platform support requests and incidents.
• Monitor daily data loads, integrations, and scheduled processes.
• Investigate and resolve routine data issues and escalate complex problems when needed.
• Respond to user questions regarding dashboards, reports, datasets, and data availability.
• Create and maintain support documentation and knowledge base articles.
• Provision, modify, and remove user access across data and reporting platforms.
• Support data quality validation activities and investigate data discrepancies.
• Assist with data cleansing, transformation, and standardization efforts.
• Participate in testing and deployment activities for new data integrations.
• Help maintain data dictionaries, lineage documentation, and technical specifications.
• Work directly with business users to understand data-related issues and requirements.
• Educate users on available reporting tools and data resources.
• Assist with training materials and user documentation.

Skills

SQL basics

Troubleshooting

Customer service

Communication skills

Prioritization

Education

Bachelor's degree in Information Systems or related field

Tools

Power BI

Tableau

Databricks

Python

ERP systems

Job description

ProMach Inc. is seeking a Data Support Engineer in Kentucky to act as the first line of contact for data platform incidents and access requests.

You will monitor data loads, assist with data integration, and work with Data Engineers and Business Analysts to resolve data-related issues. The role emphasizes user support, documentation, and collaboration across the organization to ensure data availability and quality.