Data Platform Production Lead

HealthFirst; United States; On-site; USD 120,000 - 194,000; Full time

Job summary

HealthFirst in the United States seeks a Production Support Manager to ensure the stability and reliability of our enterprise data platforms. You will lead production support for data assets, coordinate incident resolution, and partner with engineering, infrastructure, and business teams to improve operational performance.

You will mentor onshore and offshore teams, monitor pipelines and job failures, perform root cause analyses, and drive corrective actions.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.

Responsibilities

• Lead production support for enterprise data platforms, pipelines, and critical data assets.
• Manage and mentor onshore, nearshore, and offshore support resources as applicable.
• Coordinate incident triage, escalation, resolution, and stakeholder communication.
• Lead root cause analysis and ensure corrective and preventive actions are completed.
• Monitor production pipelines, batch processes, data quality, and platform performance.
• Track operational metrics including incidents, SLA performance, recurring issues, and resolution times.
• Maintain monitoring, alerting, runbooks, support documentation, and escalation procedures.
• Partner with engineering teams to improve reliability, resiliency, automation, and supportability.
• Ensure operational readiness for new or modified solutions transitioning into production.
• Support data platforms using services such as Informatica, Tableau, Airflow, S3, Glue, Lambda, Redshift, Athena, and CloudWatch.
• Participate in change management and after-hours escalation for critical incidents as needed.

Skills

SQL

Data analysis

Troubleshooting

Communication

Stakeholder management

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering

HS Diploma or GED

Tools

AWS data services

Informatica

Tableau

Airflow

S3

Glue

Redshift

CloudWatch

Job description

HealthFirst in the United States seeks a Production Support Manager to ensure the stability and reliability of our enterprise data platforms. You will lead production support for data assets, coordinate incident resolution, and partner with engineering, infrastructure, and business teams to improve operational performance.

You will mentor onshore and offshore teams, monitor pipelines and job failures, perform root cause analyses, and drive corrective actions.