Data Operations & Workflow Automation Specialist

Remote Jobs; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

EPIC iO Technologies is seeking a Data Operations Specialist to support the WirelessWindow platform, drive Smart Workflow automation, and maintain data quality across multiple systems. You will work closely with the Platform Architect and cross-functional teams to implement, test, and scale data workflows.

The role encompasses reporting delivery, data reconciliation, and collaboration with Sales, Marketing, Operations, and Billing to ensure reliable operational data and timely insights for

Qualifications

• Experience partnering with a data or platform architect on system builds.
• Familiarity with Rev.io, Salesforce, Sage, Cradlepoint, or Peplink.
• Experience using AI/LLM tools for workflow development or debugging.
• Experience supporting telecom, IoT, or connectivity operations data.

Responsibilities

• Serve as dedicated support, implementation partner, and backup to the Platform Architect on WirelessWindow, including architecture build-out, ongoing support changes, and validation/testing.
• Build, maintain, and optimize Smart Workflow initiatives using Make, Power Automate, and Copilot.
• Fulfill recurring and ad-hoc reporting requests for Sales, Marketing, Operations, and occasionally customers; document and scale reporting workflows for consistency and accuracy.
• Monitor data quality and investigate anomalies across Rev.io, Salesforce, Sage, Cradlepoint, Peplink, Starlink, and Cortex applications; support audits and reconciliation efforts.
• Act as first responder for data-related tickets in Jira, triaging and resolving or escalating Smart Workflow exceptions.
• Support light development, including SQL queries, Power BI updates, and low-code/no-code automation.
• Use LLMs and AI agents across development, reporting, and process work to accelerate workflow delivery and operational responsiveness.
• Partner with Sales, Marketing, Operations, and Billing to align Smart Workflows with business needs.

Skills

SQL

Power BI

Low-code automation

Data quality

Collaboration

Problem solving

Tools

Rev.io

Salesforce

Sage

Cradlepoint

Peplink

Cortex apps

Make

Power Automate

Copilot

Job description

EPIC iO Technologies is seeking a Data Operations Specialist to support the WirelessWindow platform, drive Smart Workflow automation, and maintain data quality across multiple systems. You will work closely with the Platform Architect and cross-functional teams to implement, test, and scale data workflows.

The role encompasses reporting delivery, data reconciliation, and collaboration with Sales, Marketing, Operations, and Billing to ensure reliable operational data and timely insights for