Data Operations Specialist

EPIC iO Technologies; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

EPIC iO Technologies is seeking a Data Operations Specialist to provide dedicated support, implementation, and backup for platform architecture on WirelessWindow. You will own day-to-day Smart Workflow automation, data quality, and reporting to keep operational data reliable across the business.

The role partners with Sales, Marketing, Operations, and Billing to scale workflows and resolve data-related tickets, leveraging AI agents and low-code tools to accelerate delivery.

Qualifications

• Experience maintaining data accuracy across platforms.
• Ability to build and optimize automated workflows.
• Familiarity with low-code/no-code tooling for rapid delivery.

Responsibilities

• Provide dedicated support to Platform Architect for WirelessWindow initiative.
• Develop and optimize Smart Workflow automation across systems.
• Handle recurring and ad-hoc data reporting requests for multiple teams.
• Monitor data quality and investigate anomalies across multiple apps.

Skills

Data quality

SQL queries

Low-code automation

Power BI updates

Cross-functional collaboration

Tools

Make

Power Automate

Copilot

Jira/Atlassian

Rev.io

Salesforce

Sage

Job description

EPIC iO builds technology for the real world.

We help organizations see more, know more, stay connected, and act faster by bringing together AI, intelligent video, edge technology, and enterprise-grade wireless connectivity.

But the technology is only part of the story.

What really makes EPIC iO different is the people behind it.

Smart, driven people who like solving hard problems. People who dig in, challenge assumptions, move quickly, and take ownership. People who know the best ideas can come from anywhere and that solving meaningful problems takes collaboration, curiosity, and zero ego.

We’re helping protect people and critical assets. Keep businesses and remote operations connected. Make existing infrastructure smarter. Turn real-world data into action when it matters most.

And we’re building a team that wants to make an impact while doing it.

Wicked-smart people. Real-world problems. Technology that matters. And we’re just getting started.

The Data Operations Specialist provides dedicated support, implementation, and backup capacity for the Platform Architect on theWirelessWindowinitiative, while owning the day-to-day Smart Workflow automation, reporting, and data quality work that keeps operational data reliable across the business. This role partners closely with the Platform Architect and cross-functional teams (Sales, Marketing, Operations, Billing) to build and scale workflow automation, resolve data-related tickets, and support ongoing platform and reporting needs.

Responsibilities & Tasks

• Serve as dedicated support, implementation partner, and backup to the Platform Architect onWirelessWindow, including architecture build-out, ongoing support changes, and validation/testing.
• Build,maintain, andoptimizeSmart Workflow initiatives (SIM inventory reconciliation, router audits, order processing, plan upgrades) using Make, Power Automate, and Copilot.
• Fulfillrecurringand ad-hocreportingrequestsforSales, Marketing,Operations, andoccasionallycustomers;documentandscalereportingworkflowsforconsistencyandaccuracy.
• Monitor data quality and investigate anomalies across Rev.io, Salesforce, Sage,Cradlepoint,Peplink, Starlink, and all present and future Cortex applications; support audits and reconciliation efforts foundational to Smart Workflow reliability.
• Actasfirstresponderfordata-relatedticketsinAtlassian(Jira),triagingandresolvingorescalatingSmartWorkflowexceptions.
• Supportlightdevelopment,includingSQLqueries, Power BIupdates, andlow-code/no-codeautomation.
• UseLLMsand AIagents(e.g.,Copilot)acrossdevelopment,reporting, andprocesswork—includingprompting,debugging, andautomation—toaccelerateworkflowdeliveryandoperationalresponsiveness.
• PartnerwithSales, Marketing,Operations, and BillingtoalignSmartWorkflowswithbusinessneeds.

Required Qualifications

• Serve as dedicated support, implementation partner, and backup to the Platform Architect onWirelessWindow, including architecture build-out, ongoing support changes, and validation/testing.
• Build,maintain, andoptimizeSmart Workflow initiatives (SIM inventory reconciliation, router audits, order processing, plan upgrades) using Make, Power Automate, and Copilot.
• Fulfillrecurringand ad-hocreportingrequestsforSales, Marketing,Operations, andoccasionallycustomers;documentandscalereportingworkflowsforconsistencyandaccuracy.
• Monitor data quality and investigate anomalies across Rev.io, Salesforce, Sage,Cradlepoint,Peplink, Starlink, and all present and future Cortex applications; support audits and reconciliation efforts foundational to Smart Workflow reliability.
• Actasfirstresponderfordata-relatedticketsinAtlassian(Jira),triagingandresolvingorescalatingSmartWorkflowexceptions.
• Supportlightdevelopment,includingSQLqueries, Power BIupdates, andlow-code/no-codeautomation.
• UseLLMsand AIagents(e.g.,Copilot)acrossdevelopment,reporting, andprocesswork—includingprompting,debugging, andautomation—toaccelerateworkflowdeliveryandoperationalresponsiveness.
• PartnerwithSales, Marketing,Operations, and BillingtoalignSmartWorkflowswithbusinessneeds.

Desired Qualifications

• Experiencepartneringwitha dataorplatformarchitectonsystembuilds.
• Familiarity with Rev.io, Salesforce, Sage,Cradlepoint, orPeplink.
• ExperienceusingAI/LLMtools(e.g.,Copilot)forworkflowdevelopmentordebugging.
• Experiencesupportingtelecom,IoT,orconnectivityoperationsdata.

Physical Requirements

• Abilitytositorstand and use acomputerforextendedperiods.
• Ability to work collaboratively in a remote environment using collaboration, development, andproject-managementtools.
• Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctionsoftherole.

EPICiOis an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications.The Company does not discriminate on the basis of any status protected by applicable federal, state, or local law.Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions of the role.