Data Operations Specialist

nTech Workforce; Houston (TX); Hybrid; USD 38,000 - 48,000; Full time

Job summary

nTech Workforce is seeking an entry-level candidate for a customer operations support role. The position is remote but requires occasional office visits for meetings, and welcomes candidates with 1–3 years of customer-facing experience and a Bachelor's degree.

Responsibilities include data entry, handling utility outreach, prioritizing requests, and meeting weekly metrics. Strong Excel skills and excellent communication are highly valued to collaborate with internal and external stakeholders.

Qualifications

• 1-3 years of work experience with customer-facing responsibilities or operations support.
• Accuracy in handling customer requests and payments due to heavy data entry.
• Good customer service experience for interactions with utilities and customers.
• Ability to meet weekly metrics and onboarding targets.

Responsibilities

• Data entry, utility outreach, prioritizing customer requests, and meeting weekly metrics.
• Data entry tasks, handling utility outreach, and prioritizing incoming customer requests, including bill inquiries.

Skills

Customer service

Data entry

Excel

Communication

Collaboration

Attention to detail

Adaptability

Education

Bachelor's degree

Tools

Excel

Outlook

Word

PowerPoint

Job description

This position is Remote but would require occasional office visits for meetings

Overview

This role is open to entry-level candidates with one to three years of work experience and a Bachelor's degree. Candidates with customer care experience, analytical skills, and the ability to collaborate and provide feedback have historically been successful in this role. Responsibilities include:

• Data entry, utility outreach, prioritizing customer requests, and meeting weekly metrics.
• Data entry tasks, handling utility outreach, and prioritizing incoming customer requests, including bill inquiries and payment escalations

Required Skills & Experience

• 1-3 years of work experience that includes customer facing responsibilities and/or operations support for a customer.
• Accuracy in handling customer requests and payments is crucial due to the heavy data entry nature of the role
• Good customer service experience is essential for interacting with both internal and external stakeholders, including utilities and customers.
• Must meet weekly metrics and deadlines, ensuring timely onboarding of customers onto the platform
• Ability to effectively adapt to changes in the work environment, manage competing demands and navigate frequent change, delays or unexpected events.
• Ability to prioritize and work on multiple projects within established timelines and work effectively under pressure.
• Ability to identify issues, gather and analyze information, identify the root cause in a timely manner, and maintain confidentiality as required
• Effective collaboration with others and a positive and supportive attitude.
• Proficient skills with Excel (Pivot tables, vlookup, etc.preferred)
• Proficiency in computer applications (e.g., Outlook, Word, Excel, PPT) and ability to work in multiple programs simultaneously.
• Exceptional oral communication, speaking clearly and persuasively in varied situations, and exceptional written communication skills.