Data Operations Lead: Remote Cloud, AI/ML & Governance

General Dynamics Information Technology; United States; On-site; USD 170,000 - 229,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Data Operations Support Lead to guide the CMM Data Modernization and Governance team. You will oversee data pipelines, platforms, governance processes, and incident response to support AO's cloud-based modernization across 204+ federal courts nationwide.

The role combines hands-on data operations with team leadership, coordinating between technical teams, governance stakeholders, and business users to ensure data quality, operational

Qualifications

• 10+ years in IT management focusing on data governance and modernization.
• Bachelor's degree from an accredited college or university.
• PMP certification or equivalent project management expertise.

Responsibilities

• Serve as the primary contract liaison, ensuring alignment with strategic goals.
• Lead daily operations for CMM data platforms, pipelines, integrations, analytics environments, and data products.
• Establish and manage procedures for monitoring, incident response, problem management, service requests, maintenance, and releases.
• Monitor platform availability, performance, capacity, and pipeline health against SLAs; resolve incidents and perform root-cause analysis.
• Coordinate production support across cloud, data engineering, application, BI/analytics, cybersecurity, and infrastructure teams.
• Maintain runbooks, knowledge articles, escalation paths, and system documentation.
• Manage RAID logs; identify and mitigate risks and communicate status to stakeholders.
• Oversee ETL/ELT pipelines, APIs, CDC processes, data lakes/warehouses; address data quality issues.
• Support cloud data platforms in AWS; coordinate upgrades and environment management.
• Support capacity planning, performance tuning, resilience, backup/recovery, and DR activities.
• Collaborate with Data Governance/Data Engineering on data quality rules, metadata, lineage, and stewardship.
• Monitor and remediate data quality exceptions and audit findings.
• Promote automation for monitoring, deployments, testing, and incident reporting; support CI/CD, IaC, observability, and SRE.
• Build dashboards and metrics for availability, performance, and incident trends; drive improvements.
• Lead incident management and post-incident reviews.
• Support change and release management; assess impacts of changes.
• Lead Data Operations personnel and mentor the team on best practices.
• Continuously improve the CMM Data Operations operating model and provide transparent reporting.

Skills

Data Operations

Enterprise Data

Information Technology Management

Education

Bachelor's degree

Job description

General Dynamics Information Technology (GDIT) is seeking a Data Operations Support Lead to guide the CMM Data Modernization and Governance team. You will oversee data pipelines, platforms, governance processes, and incident response to support AO's cloud-based modernization across 204+ federal courts nationwide.

The role combines hands-on data operations with team leadership, coordinating between technical teams, governance stakeholders, and business users to ensure data quality, operational