Data Platform Reliability Engineer

Accenture Federal Services; Arlington (VA); On-site; USD 79,000 - 160,000; Full time

Job summary

Accenture Federal Services in Arlington, VA is seeking a Data Platform Support Engineer to ensure the smooth operation of enterprise data services by resolving user issues, maintaining reliability, and supporting platform-wide data operations.

This role focuses on operational support rather than pipeline development, with responsibilities including incident triage, troubleshooting data access and quality, documenting processes, and helping onboard new users.

Qualifications

• 4+ years in data operations, data support, or technical support for data platforms.
• Strong troubleshooting abilities with data tools and services.
• Customer‑centric approach with excellent communication skills.

Responsibilities

• Serve as a Tier 2/3 support resource for data service incidents and user issues.
• Diagnose complex data access and data quality problems, collaborating with engineering teams as needed.
• Maintain user documentation, process guides, and knowledge base content.
• Provide training and onboarding support for new users of the data platform.
• Track support metrics, identify trends, and recommend improvements.
• Monitor platform performance and health dashboards.
• Communicate service disruptions, maintenance windows, and platform changes.
• Contribute to proactive monitoring and alerting strategies.
• Support change management, including planned updates and new feature rollouts.

Skills

Data operations

Job description

Accenture Federal Services in Arlington, VA is seeking a Data Platform Support Engineer to ensure the smooth operation of enterprise data services by resolving user issues, maintaining reliability, and supporting platform-wide data operations.

This role focuses on operational support rather than pipeline development, with responsibilities including incident triage, troubleshooting data access and quality, documenting processes, and helping onboard new users.