Data Network Support - Network Operations Center (NOC).

LightGrid LLC; Fort Lee (NJ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

LightGrid LLC is seeking a Data Network Support specialist for the Network Operations Center in Fort Lee, VA. This on-site role requires 12-hour shifts, weekends, and holidays, with US Citizenship required.

You will monitor, troubleshoot, and maintain DeCA’s enterprise data and cloud network infrastructure, using Remedy, IBM Tivoli, and SolarWinds to ensure continuous availability. Responsibilities include incident validation, escalation, service restoration, and coordinating with vendors for

Qualifications

• Associate or bachelor’s degree in Information Technology, Computer Science, or equivalent.
• CCNA certification required, with DoD 8140 Advanced Network Operations Specialist requirements; certification must be current.
• Minimum 1 year experience in a NOC or equivalent network operations role.
• Experience with enterprise routers, switches, firewalls, wireless devices, and cloud network solutions.
• Familiarity with network management products (IBM Tivoli/SolarWinds or equivalents).
• Experience with network architecture, configuration management, and operational documentation.
• Knowledge of routing protocols, VLANs, VPNs, SD-WAN, 802.11x/WLAN, and asset management.

Responsibilities

• Monitor network health and statistics using DeCA’s monitoring tools; log and track incidents through Remedy; ensure prompt response and resolution to incidents or outages.
• Execute incident validation, escalation, service restoration, and coordinate with vendors or host facilities for field service dispatch as required.
• Follow SOPs and TTPs for escalation/notification and provide user status updates.
• Provide monthly/quarterly statistical reports covering availability, capacity, bandwidth, asset inventory, and utilization.
• Conduct root cause and trend analysis to preempt and resolve chronic network issues.
• Support architecture, design, and integration for the global network/cloud/NOC, including documentation, drawings, and audits.

Skills

Network monitoring

Incident response

Troubleshooting

Remedy ticketing

SolarWinds

CCNA

Network architecture

Education

Associate or bachelor’s degree in IT/CS

Tools

Remedy

IBM Tivoli

SolarWinds

Job description

All Jobs > Data Network Support - Network Operations Center (NOC).

Data Network Support - Network Operations Center (NOC).

Fort Lee, VA

LightGrid is Hiring in Fort Lee, VA 12 hour shifts are required with weekends and Holidays.PLEASE Note: US Citizenship is Required for this role and it is an On Site Role.

• The NOC Technician is responsible for the proactive management, monitoring, and operational control of DeCA’s enterprise data and cloud network infrastructure. Duties include:
• Monitoring network health and statistics using DeCA-provided monitoring tools (IBM Tivoli and SolarWinds), logging and tracking all incidents through Remedy, and ensuring prompt response and resolution to incidents or out-of-range conditions (e.g., equipment failures, outages, anomalies)
• Executing incident validation, escalation, service restoration, and coordinating with vendors or host facilities for field service dispatch as required
• Following DeCA’s SOPs and TTPs for escalation/notification and providing user status updates
• Providing monthly/quarterly statistical reports covering availability, capacity, bandwidth, asset inventory, and utilization
• Conducting root cause and trend analysis to preempt and resolve chronic network issues.

Supporting architecture, design, and integration for the global network/cloud/NOC, including documentation, network drawings, and participation in audits and inspections (PCI, FISMA, CSSP, CORA)

• Experience managing and troubleshooting enterprise routers, switches, firewalls, wireless devices, and cloud network solutions
• Familiarity with network management products (IBM Tivoli/SolarWinds or equivalents)
• Experience with network architecture, configuration management, and operational documentation
• Command of fundamental and advanced networking concepts (routing protocols, VLANs, VPNs, SD-WAN, 802.11x/WLAN, asset management)

Incident response and escalation with hands-on Remedy (or comparable ticketing systems)

Excellent incident documentation and communication, Coordinate with IT teams, vendors, and end-users to ensure operational readiness

Requirements

Associate or bachelor’s degree in Information Technology, Computer Science, or equivalent experience

Cisco Certified Network Associate (CCNA) is required, with compliance to DoD 8140 Advanced Network Operations Specialist (441) requirements. Certification must be held at hire and maintained during employment

Minimum 1 year experience in a NOC or equivalent network operations role, supporting large-scale/enterprise environments