Data Intake Specialist- UTEP

Steampunk, Inc.; El Paso (TX); On-site; USD 35,000 - 60,000; Full time

Job summary

Steampunk seeks a Data Intake Specialist to support law enforcement through inbound and outbound call handling, real-time data entry, and accurate processing of investigative information. You will capture data, verify details, and collaborate with teams on investigations in a fast-paced environment.

The role requires the ability to obtain SECRET clearance, a Bachelor's degree or equivalent experience, and willingness to work on-site in El Paso with rotating shifts, including evenings or

Qualifications

• Bachelor's Degree with 1 year of work experience OR 5 years of work experience with no degree.
• Ability to hold a SECRET clearance.
• Comfort with high call volume and accurate documentation.
• Strong typing and live data entry on calls.
• Experience documenting processes and developing SOPs.
• Must be local to El Paso, TX or willing to drive on-site 5 days a week.
• Rotating shift schedule with flexible hours, including evenings or weekends.

Responsibilities

• Inbound/Outbound Call Handling: Answer and place calls with law enforcement and stakeholders, capturing information in real time.
• Investigative Support: Collaborate with teams to examine data from investigations and develop methodologies.
• Data Entry: Enter data from hard and soft copies into large-scale systems, using OCR, scanners, and cameras.
• Quality Control & Reporting: Develop work products, perform progress reviews, and report findings.
• Law Enforcement Support: Interact with agencies through multiple channels, managing data under tight timelines.

Skills

SECRET clearance

Strong typing

Data entry

Communication

Multi-tasking

SOP development

Team collaboration

Education

Bachelor's degree

Tools

MS Excel

Power BI

Job description

We are looking for you to join our team as a Data Intake Specialist. This role provides critical support to law enforcement through inbound and outbound call handling, real-time data entry, and accurate processing of investigative information.

Our ideal candidate has strong communication and customer service skills, excellent attention to detail, and the ability to work accurately in a fast-paced, high-pressure environment while supporting mission-critical operations.

Contributions

• Inbound/Outbound Call Handling: Answer and place phone calls with law enforcement personnel and other stakeholders, following established scripts or protocols, and accurately capturing information in real time.
• Investigative Support: Collaborate with teams to examine data gathered from criminal and civil investigations, developing methodologies to exploit investigative information.
• Data Entry: Perform data entry from both hard and soft copies into large-scale data processing systems, including live entry of information gathered during phone calls, utilizing tools like optical character readers, scanners, and digital cameras as appropriate.
• Quality Control & Reporting: Participate in the development of work products, conducting periodic progress reviews and ensuring quality control of findings. Regularly report findings to lead personnel.
• Law Enforcement Support: Provide critical law enforcement support, interacting with various agencies through multiple channels of communication (phone, email, ticketing/case systems), while managing data under tight timelines in a high-pressure, call-center-like environment.

Qualifications

• Ability to hold a position of SECRET clearance level with the US government.
• Bachelor's Degree and 1 year of work experience OR 5 years of work experience and no degree.
• Comfort with high call volume — answering, screening, and documenting phone-based requests accurately and professionally.
• Strong typing/data entry speed and accuracy while on live calls or processing time-sensitive information.
• Skilled at multi-tasking in a fast-paced environment while maintaining clear communications with stakeholders.
• Experience documenting processes and developing SOPs for data handling.
• Ability to manage multiple tasks in a high-paced environment, including collaboration with various teams.
• Must be local to El Paso, TX or willing to drive on-site 5 days a week.
• To support continuous operations, this role follows a rotating shift schedule. Candidates should be comfortable working flexible hours, including potential evenings or weekends.

Preferred

• Prior call center, dispatch, or customer service experience, especially in high-volume or time-sensitive environments.
• Experience providing support to a 24/7 law enforcement operations unit.
• Experience using data analytic/visualization tools such as MS Excel, Power BI, or others to design charts, create formulas, and analyze unstructured data (can be job or education-based).
• Military or law enforcement background or exposure.
• Strong analytical skills for identifying trends, gaps, and ensuring data accuracy.
• Demonstrated experience in reverse engineering and validation of data processes.

About Steampunk

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $35,000 to $60,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. If you want to learn more about our story, visit http://www.steampunk.com .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.