Data Incident & Problem Management Lead

General Dynamics Information Technology; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

General Dynamics Information Technology is seeking a Data Incident & Problem Management Analyst to support AO's CMM program. You will coordinate incident response, root cause analysis, and problem management for the data platform and its applications, while ensuring security controls and regulatory compliance.

The role partners with DevSecOps, data governance, and infrastructure teams to embed security and compliance into incident processes; you will also drive RCA, runbooks, dashboards, and

Qualifications

• Experience developing requirements and test acceptance criteria.
• Experience documenting requirements and user stories for enterprise IT projects.
• Proven ability to work with both technical and non-technical stakeholders.
• Experience supporting cloud data platforms, analytics, or data initiatives.

Responsibilities

• Coordinate incident response activities for data platform and application incidents, ensuring timely detection, escalation, and resolution.
• Lead root cause analysis (RCA) for significant incidents, documenting findings and corrective actions.
• Manage the problem management process, tracking recurring issues and remediation plans.
• Drive post-incident reviews and continuous operational improvement initiatives.
• Maintain incident and problem management documentation including logs and timelines.
• Develop incident response runbooks, escalation procedures, and stakeholder communication protocols.

Skills

Analytical skills

Problem solving

Data analysis

Requirements management

Stakeholder communication

Agile/Scrum

Automation thinking

Education

MA/MS in Information Systems or related field

BS/BA in Information Systems or related field

Experience may be considered in lieu of degree

Tools

Jira

Confluence

Power BI

Tableau

QuickSight

SQL

Snowflake

Databricks

AWS

Job description

General Dynamics Information Technology is seeking a Data Incident & Problem Management Analyst to support AO's CMM program. You will coordinate incident response, root cause analysis, and problem management for the data platform and its applications, while ensuring security controls and regulatory compliance.

The role partners with DevSecOps, data governance, and infrastructure teams to embed security and compliance into incident processes; you will also drive RCA, runbooks, dashboards, and