Data Entry & Transition Assistance Program (TAP) Support Specialist

ProSidian Consulting, LLC; North Dakota; On-site; USD 25,000 - 39,000; Full time

Job summary

A management consulting firm in North Dakota seeks a Data Entry & TAP Support Specialist to provide administrative and customer service support at the Military Family Readiness Center. The role involves front desk operations, data entry, and record management. A successful candidate will have prior administrative experience, proficiency in Microsoft Office, and strong attention to detail. This position is contract-based, with potential conversion to full-time, and requires compliance with security standards.

Qualifications

• 1–3 years experience in administrative support or data entry.
• 6–12 months experience in customer-facing roles.
• Experience with front desk, scheduling, correspondence, and data entry in a government/defense context is a plus.

Responsibilities

• Perform front desk duties and greet visitors.
• Maintain appointment calendars and schedule workshops.
• Conduct data entry and maintain records.
• Perform data entry and updates in AFFIRST and TAP ACCESS; prepare reports.
• Manage records/files per AFI 33-322; ensure privacy and compliance.
• Assist with office automation tasks and basic training.
• Support security and property accountability requirements at Minot AFB.
• Coordinate administrative support for MFRC programs and sign-in logs.

Skills

Administrative support experience

Customer service

Data entry accuracy

Microsoft Office proficiency

Attention to detail

Confidentiality

Teamwork

Compliance

Education

High School Diploma or GED

Associate degree or coursework in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Data Entry & Transition Assistance Program (TAP) Support Specialist — Contract

ProSidian is a Management and Operations Consulting Services firm delivering value to clients through tailored solutions grounded in industry-leading practices across Risk Management, Compliance, Business Process, IT Effectiveness, Engineering, Environmental, Sustainability, and Human Capital. We support clients in public and private sectors, including defense, civilian government, and non-profit organizations. See ProSidian website: www.ProSidian.com

Role: Data Entry & TAP Support Specialist | Front Desk Data Entry & TAP Administrative Support for MFRC (Military Family & Readiness Center) at Minot AFB, ND. This is a contract contingent/W-2 arrangement; potential conversion to a full-time W-2 position.

The role supports front desk data entry, TAP administrative support, and program services in the Defense & Security Industry Sector, focusing on program/project management solutions for USAF MFRC at Minot AFB and surrounding Midwest regions.

Responsibilities and Duties

• Receive telephone calls and greet visitors; determine needs and route to appropriate staff.
• Provide nontechnical program information on MFRC services and TAP-related offerings with tact and courtesy.
• Ensure customers complete required forms and maintain customer flow.
• TAP Administrative Support & Scheduling: Maintain M&FRC Outlook appointment calendar; schedule TAP workshops and counseling sessions; track attendance, sign-in rosters, and suspense dates; follow up on routine requests.
• Data Entry / Case Tracking: Perform data entry and updates in AFFIRST and TAP ACCESS (and related trackers); create/revise spreadsheets and reports; retrieve data for routine reporting.
• Correspondence / Reporting: Prepare recurring/nonrecurring correspondence, reports, memos, letters, and forms; proofread/edit; consolidate information for reports per procedures.
• Records Management (Primary Record Custodian): Establish, maintain, purge, and dispose of records/files IAW AFI 33-322 and Air Force Records Disposition Schedule; maintain file plans; manage publications/technical orders; handle FOIA/Privacy Act awareness.
• Office Automation / Technical Support: Use office applications to produce documents; assist with training; perform basic troubleshooting; may create simple macros.
• Security / Property Accountability: Safeguard government property; follow security rules; comply with Minot AFB access requirements.
• Administrative Support For M&FRC: Schedule TAP, track participants, maintain records, greet clients, support reporting and compliance, ensure privacy of information, and manage sign-in logs and case files.

Qualifications and Skills

• 1–3 years administrative support, front desk, customer service, and/or data entry experience.
• 6–12 months experience supporting a customer-facing office with scheduling, correspondence, and records.

• Education / Experience: Minimum: High School Diploma or GED. Preferred: Associate degree or coursework in Business Administration, Office Administration, or related field.
• Security/Compliance: Ability to obtain/maintain network access via TASS (background check and training) and base vehicle pass; comply with Minot AFB security requirements; handle sensitive information with Privacy Act/FOIA considerations.

• Skills: Microsoft Office proficiency (Word, Excel, Outlook); data entry accuracy; spreadsheet/database maintenance; grammar/spelling/formatting; records management; attention to detail; professional communication; organization; customer focus; integrity and confidentiality; adaptability (AFFIRST/TAP ACCESS); teamwork; compliance with AFIs and policies.

Ancillary Details

• Multiple role designations: M&FRC Primary Record Custodian / Office Automation Power User; background checks and drug testing may be required.
• Location: Midwest Region, CONUS – North Dakota; Minot AFB, ND 58704; initial work site address noted in solicitation.
• Background checks and drug testing: ProSidian reserves the right to require these for certain positions.

Other Details

• Non-personal services support for USAF MFRC at Minot AFB, ND (5th Contracting Squadron).
• Work begins August 1, 2025; base period with option years per solicitation/PWS.
• Workspace, workstation, computer, internet, phone, and utilities provided by government; contractor provides labor and transportation; records become government property at contract end unless noted otherwise.
• Network access via TASS; background check and training required.

EEO and How to Apply

ProSidian is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected traits. All data is kept confidential per EEO standards. To apply, visit https://ProSidian.com/careers/ or email resumes to [e-mail] with the subject line: Job Title – Job Ref Code – Your Full Name. Include salary expectations. Only qualified candidates will be considered.

Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital