Data Entry Specialist

GrafTech International; Brooklyn Heights (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented Data Entry Specialist to support its graphite electrode customers. This role involves managing the customer service process from order input to delivery, ensuring timely and accurate information flow. The ideal candidate will have experience with ERP systems, strong organizational skills, and the ability to work independently. Join a dynamic team in a corporate environment where your contributions will enhance customer satisfaction and operational efficiency. If you thrive in a fast-paced setting and are passionate about delivering results, this opportunity is for you.

Qualifications

• Proven experience with ERP software, i.e. GEP.
• Strong attention to detail and ability to handle large volumes of data.

Responsibilities

• Input orders into the ERP system and maintain customer files.
• Generate reports such as closing reports and compliance reports.

Skills

ERP Software

Microsoft Office Suite

Attention to Detail

Organizational Skills

Communication Skills

Time Management

Education

Associates Degree

Bachelors Degree

Tools

GEP ERP Software

Job description

GrafTech International is the leader in the graphite electrode industry focused on maximizing customers' bottom lines and providing unparalleled service, while developing cutting-edge technology that sets the standard in the steel industry.

GrafTech International has a challenging opportunity for a Data Entry Specialist. This position supports graphite electrode customers by ensuring they receive timely and accurate information. They oversee the customer service process from order quotation to product delivery, ensuring products arrive as needed. Additionally, they assist customers in problem-solving and act as a liaison between customers and the GrafTech organization to effectively communicate customer needs.

This position will be a Corporate based position located in St. Marys, PA.

Responsibilities:

• Input orders into the ERP system.


• Maintains and updates information in the CRM, ensuring alignment with the ERP system.


• Sends required shipment documentation to customers, including invoices, packing lists, and certificates.


• Gathers and tracks Proof of Delivery (POD) documents.


• Updates and maintains customer files.


• Generates reports as needed, such as closing reports and compliance reports (open orders, credits, and invoices per month).


• Maintain confidentiality and security of company data.

Required Qualifications:

• Associates or Bachelors Degree


• Proven experience with ERP software, i.e. GEP.


• Proficiency in Microsoft Office Suite.


• Strong attention to detail and ability to handle large volumes of data with accuracy.


• Excellent organizational and time management skills.


• Strong communication skills to collaborate with cross-functional teams.


• Ability to work independently and meet deadlines.

Preferred Skill

• Experience with manufacturing or supply chain processes.

We offer a competitive salary and benefits package commensurate with experience and the opportunity to join a well-established organization. If you thrive in a challenging environment and have a proven track record in achieving results, come join our worldwide organization. For immediate consideration, please apply to the GrafTech International Career portal.



To learn additional company information, please visit our website at www.graftech.com.



GrafTech International is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.