Data Entry Clerk - Billing II

Quest Diagnostics; Wood Dale (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Day 1 Medical

Well-being programs

Blueprint for Wellness®

Mental health program healthyMINDS

Vacation and time off

Holidays and MyDay

Job summary

Quest Diagnostics is seeking a Data Entry Clerk - Billing II to support our billing operations in Wood Dale, IL. This full-time, weekday role runs Monday to Friday, 7:30 AM to 4:00 PM Central.

You will research and enter missing demographic data for accessions, perform data entry tasks, and educate customers on providing complete billing information. The position requires 2+ years of high-volume data entry experience (medical field preferred), typing at 50+ WPM, and proficiency with Microsoft

Qualifications

• High School Diploma / GED (or higher).
• 2+ years of recent work experience in high volume data entry (preferably medical field).
• Typing speed of at least 50+ WPM.
• Proficiency with Word, Outlook, and Excel.
• Ability to use remote meeting/learning applications and video conferencing.
• HIPAA compliance required.

Responsibilities

• Research, obtain and enter missing information for completion of accessions.
• Conduct data entry for completion of accessions.
• Demonstrates competency in eligibility, billing and receivable systems and applications.
• Educates external customers on providing complete billing information and avoiding additional contacts.
• Inform customers of billing problems and resolutions.
• Make outbound calls to clients, patients, carriers and others to obtain missing information.
• Answer inbound calls to resolve account inquiries or issues.
• Maintain timely, accurate documentation for all transactions.
• Generate and distribute reports to obtain missing information.
• Report problems and denial trends to management including PHI breaches.

Skills

Attention to detail

Communication skills

Organizational skills

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Video conferencing

Job description

Job Description

Data Entry Clerk - Billing II - Monday to Friday, 7:30 AM to 4:00 PM Central

Pay range: $17.20 - $21 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Research, obtains and enters missing information/demographics for completion of accessions.
• Conducts data entry for completion of accessions.
• Demonstrates competency in eligibility, billing and receivable systems and associated applications.
• Educates external customers on how to provide complete billing information and avoid additional contacts for information.
• Informs customers of billing problems/issue findings and resolutions as appropriate.
• Make outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information.
• Answer inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquiries or resolve issues.
• Responds to account inquires through written correspondences if unable to resolve via phone.
• Handles sensitive client and patient interactions.
• Maintains timely, accurate documentation for all appropriate transactions.
• Generates and/or distributes reports and documentation to internal or external client to obtain missing information.
• Reports problems, errors, and denial trends to management including PHI breaches.
• Ability to work independently and as part of a team.
• Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance.
• Other duties and tasks as required/cross functional training.

Qualifications

Required Qualifications

• High School Diploma / GED (or higher)
• 2+ years of recent work experience in high volume data entry (preferably medical field)
• Maintains a satisfactory level of quality and productivity per department standards.
• 1+ years of working experience with Microsoft Tools including Microsoft Word (creating memos, writing), Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports)
• Ability to use remote meeting/learning applications including instant messaging and video conferencing.
• Required to have a dedicated work area established that is free from distractions and provides information privacy.
• Must live in a location that can receive high-speed internet connection or leverage an existing high-speed internet service.
• Ability to use remote meeting/learning applications including instant messaging and video conferencing.
• Maintain compliance and HIPAA regulations at all times.
• Typing speed of at least 50+ WPM
• Ability to use 10 Key.
• Ability to adapt to changes & Other duties and tasks as required/cross functional training

Preferred Qualifications

• High School Diploma / GED (or higher)
• Healthcare background with medical terminology familiarity of clinical issues
• Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills
• Experience using dual screens with multiple applications at one time.

Soft Skills

• Excellent communication skills
• Excellent attention to detail
• Good organizational skills
• Ability to work independently and as part of a team.

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.