Billing Representative II

Quest Diagnostics; Tampa (FL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Vacation time

Dental & Vision

Life Insurance

Well-being programs

Education assistance

Stock purchase plan

FSA

Career advancement

Job summary

Quest Diagnostics is seeking a Billing Representative II in Tampa, FL. The role focuses on gathering missing information by phone or correspondence to ensure proper billing to clients, patients, or insurers. It offers a Monday–Friday schedule from 7:00 AM to 3:30 PM Eastern and potential annual performance bonuses.

The position requires a high school diploma and 2+ years of healthcare-related customer service experience, with opportunities for advancement and a comprehensive benefits package.

Qualifications

• 2+ years of customer service experience in healthcare.
• Experience delivering high-quality service and meeting productivity targets.

Responsibilities

• Make outbound calls to clients, Quest labs, and internal customers to resolve billing issues.
• Build and maintain professional relationships with customers and internal teams.
• Manage internal service mailbox requests within 5-7 business days.
• Research and resolve inquiries from paper, fax, email, or phone.
• Work all correspondence batches in date order within timelines.
• Communicate effectively within the team to ensure coverage and proper mail handling.
• Review account activity and billing notes to ensure accurate billing resolutions.
• Liaise with clients, Quest labs, Accounts Payable, and business units on billing issues.
• Educate ES Business Unit on billing practices and protocols for accurate communication.
• Navigate Quest Billing System and Billing Web to handle requests.
• Ensure follow-up is completed outside the team when needed.
• Follow Quest guidelines and SOPs.

Skills

Outlook/Excel

Education

High school diploma

Job description

Job Description

Billing Representative II - Monday to Friday, 7:00AM - 3:30PM Eastern

As a Billing Rep- Billing II, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills.

Payment and Benefits

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Make out-bound calls to clients, Quest labs, and other internal customers with information to help elevate billing issues for a timely resolution
• Develop and maintain productive relationships with customers (e.g., provide a good first impression, command attention and respect, maintain professional tone, demonstrate confidence, de-escalate/defuse customers as needed)
• Manage internal customer service mailbox requests within 5-7 business days
• Research and resolve correspondence from paper, fax, email, or phone call
• Work all correspondence batches in date order following the timeline for completion
• Use effective communication within the team to ensure consistent coverage of duties such as staffing for phones, adhering to set lunch schedule for phone coverage, and managing internal and external mailboxes
• Perform all aspects of research needed to take place for accurate billing resolution which includes but is not limited to, reviewing account activity and previous notes in billing system.
• Be the liaison for having direct contact with clients, Quest labs, Accounts Payable, and local Quest standard business units and Quest non-standard business units on behalf of clients with billing issues
• Work directly with the ES Business Unit to educate them on billing practices and protocols for accurate communication to clients
• Thorough navigation of both Quest Billing System and the Billing Web is needed to handle requests
• Ensure accurate follow-up is being handled outside the team
• Follow Quest guidelines and SOP’s

Qualifications

• 2 or more years related customer service excellence experience in healthcare-related field.
• Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards

Knowledge

• Knowledge of billing/finance and eligibility processes, practices, and concepts

Align To Quest Culture & How We Work

• CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
• CARE - We show each person they matter.
• COLLABORATION - We commit teamwork - inside and outside of Quest.
• CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
• CURIOUSITY - We ask vital questions in search of richer answers.
• FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
• Typically, cross trained in 2 or more moderately complex areas with demonstrated skills in each.

Technical

Skills

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.

Continuous Improvement

• Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.

Education

• High school diploma, GED (or higher) (Required)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.