Data Entry Clerk - Billing II

Quest Diagnostics; Maryland; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Day 1 medical

401(k) with company match

Education assistance

Paid time off

Life and disability insurance

Job summary

Quest Diagnostics is seeking a Data Entry Clerk - Billing II to support accessions and billing processes. The role runs Monday to Friday, 7:00 AM to 3:30 PM Pacific, with a pay range of $17.25–$23/hour.

Responsibilities include data entry, researching missing information, and guiding customers on billing requirements. Applicants should have at least a high school diploma and 1+ year experience in customer service or medical billing.

Qualifications

• High school diploma or equivalent required.
• 1+ years in customer service or medical billing environment preferred.
• Experience with billing data entry and payer knowledge desired.

Responsibilities

• Research, obtain and enter missing information for accessions.
• Perform data entry for completion of accessions.
• Educate customers on providing complete billing information to avoid follow-ups.

Skills

Data entry

Billing knowledge

Customer service

Keyboard skills

Education

High school diploma or GED

Job description

Job Description

Data Entry Clerk - Billing II - Monday to Friday, 7:00 AM to 3:30 PM Pacific

Pay range: $17.25 - $23/ hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Research, obtains and enters missing information/demographics for completion of accessions.
• Conducts data entry for completion of accessions.
• Demonstrates competency in eligibility, billing and receivable systems and associated applications.
• Educates external customers on how to provide complete billing information and avoid additional contacts for information.
• Informs customers of billing problems/issue findings and resolutions as appropriate.
• Make outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information.
• Answer inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquiries or resolve issues.
• Responds to account inquires through written correspondences if unable to resolve via phone.
• Handles sensitive client and patient interactions.
• Maintains timely, accurate documentation for all appropriate transactions.
• Generates and/or distributes reports and documentation to internal or external client to obtain missing information.
• Reports problems, errors, and denial trends to management including PHI breaches.
• Ability to work independently and as part of a team.
• Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance.
• Other duties and tasks as required/cross functional training.

Qualifications

Required Qualifications

• High School Diploma; GED or equivalent work experience.
• 1+ years of customer service experience in customer services, phone support role, or medical billing office.
• 1+ years of Billing Knowledge, Billing Data Entry, Strong Customer Service Skills, and Insurance Payor Knowledge
• Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs.
• Consistent attendance with ability to meet work schedule including the required training period.
• Successful completion of the new hire training and demonstrated proficiency required.

Preferred Qualifications

• Some college preferred.
• Previous medical terminology experience.
• May be a certified medical coder or involved with medical coding.
• Understands multiple billing requirements across varies payers and states.
• Prior experience in a call center setting

Soft Skills

• Ability to resolve calls, avoiding escalated complaints.
• Ability to exhibit empathy and be courteous to callers.
• Ability to triage and handle escalated situations.
• Ability to work in a fast-paced environment.
• Ability to adapt to changes.
• Ability to develop and maintain client relationships.
• Ability to have Excellent communication skills, both verbal and written.
• Ability to multi-task.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.