Data Entry Clerk

Workoo Technologies; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

4 weeks paid vacation

Medical, dental, and life insurance

Career growth opportunities

Job summary

A technology company is seeking a candidate for a relationship management role in Los Angeles. The position involves advising customers on using a software solution, building client relationships, and addressing customer needs effectively. Ideal candidates should have excellent communication skills, a love for problem-solving, and a passion for client success. This role offers competitive salary and benefits, along with opportunities for career growth in a high-growth, early-stage company.

Qualifications

• No industry experience required, but strong client relationship building skills are essential.
• A passion for helping clients succeed and excellent communication skills.
• Ability to multitask and maintain a positive attitude.

Responsibilities

• Advise users on how to utilize the software solution effectively.
• Maintain communication with customers to ensure satisfaction.
• Develop a knowledge base from customer feedback.

Skills

Excellent written and oral skills

Problem-solving

Client coaching

Job description

We are looking for personnel capable of performing data entry tasks. Our partner has developed a software platform used by investor relations and investment banking professionals around the world. We are proud to say that our customers consistently give us top reviews and genuinely enjoy using our products.

As our client base continues to grow, we are expanding our account/relationship management team to ensure our clients are happy and successful. As such, we are looking for a candidate who can advise our users on how best to use our solution, as well as more general advice on how to run a successful investor relations strategy.

The ideal candidate will be able to properly identify the needs of both new and existing clients to help clients succeed with our product. To do this, you will develop an appropriate level of communication with clients and internal team members to better understand and mitigate any issues clients may have.

You will thrive with us if:

• You like to think about the big picture and solve difficult concepts.
• You want to be innovative and generate new ideas for the product and the company as a whole.
• You are absolutely obsessed with learning new things and thinking outside the box.
• Educate customers and guide them in the use of the platform.
• Constantly communicate with customers to provide value and inform them of new product releases.
• Maintain a knowledge base of articles that answer some of our most frequently asked questions.
• Identify opportunities or issues within the product based on customer feedback and empower the product team with this information.
• Work closely with our customers to identify opportunities for growth within our platform.
• Share customer success stories with the team and help develop them into case studies and blog posts.
• Build and maintain relationships with customers to better understand and achieve their needs.

To be the ideal candidate you do not need to have previous industry experience but you should have:

• A passion for coaching our clients to succeed and exceed their expectations.
• The ability to build strong relationships with clients by understanding and anticipating their needs and pains.
• A love of problem solving, no matter how big or small.
• Excellent written and oral skills.
• A positive, upbeat attitude and the ability to multi-task on multiple projects.

Competitive salary and benefits (4 weeks paid vacation, medical, dental and life insurance).

Career growth opportunities that you will only find in a high-growth, early-stage company.