Data Entry Assistant

ROCS Grad Staffing; Rockville (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

A staffing and recruiting company in Rockville is seeking an Entry-Level Recipient Services Representative. In this full-time role, you will provide exceptional customer service, manage client updates, and ensure accurate benefit calculation. Strong communication and attention to detail are essential. The workplace offers a casual and supportive environment with opportunities for advancement.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to manage complex issues with a positive demeanor.
• Professional appearance in the office.
• Ability to navigate complex issues with a positive demeanor.

Responsibilities

• Provide services for plan updates, addressing changes effectively.
• Respond to incoming emails promptly.
• Calculate benefits information and process applications.
• Maintain accurate files of information.
• Research and resolve discrepancies in records.
• Perform other duties as assigned.

Skills

Effective communication

Attention to detail

Problem-solving

Customer service

Job description

Why You Want To Work Here

We represent a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Recipient Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.

Responsibilities

• Provide services to allow plan recipients to make updates to their plans; often making updates to address changes, tax information, bank account information, check re‑issues, etc.
• Receive and respond to incoming emails.
• Calculate benefits information, status, and payments.
• Process status requests, applications, documents, and eligibility waivers.
• Maintain files of information.
• Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies.
• Other duties as assigned.

Requirements

• Listens well with the ability to communicate effectively both in verbal and written communications.
• Presents a professional image in the office.
• Strong attention to detail.
• Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Staffing and Recruiting
• Non‑profit Organizations