Data-Driven Program Support Specialist

Gesher Human Services; Detroit (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Gesher Human Services in Detroit, MI is seeking a Program Support and Data Management Specialist to support program management activities, including reviewing participant files, tracking trainings, coding incident reports, and exporting data from the DARTS system.

The role also handles petty cash, office supplies, and mail processing, while supporting compliance tasks and backups for the switchboard. A strong MS Office skill set and data handling experience are essential.

Qualifications

• High School Diploma or equivalent.
• Two years of college in human service and/or business preferred.
• Demonstrated working knowledge of databases and MS Office Word and Excel software to complete tasks on time and to standard, including writing of queries and formulas.
• Interpersonal skills to communicate with participants, employers, public and staff.
• Writing skills to prepare communications and required reports.

Responsibilities

• Provide confidential support to management, such as typing memos, tracking training requirements, scheduling orientation for new staff, taking minutes at committee meetings.
• Perform required file review and audits of participant documentation.
• Process, code and distribute Incident Reports daily, ensuring accuracy and forwarding to the Office of Recipient Rights and designated staff.
• Utilize the database to input data and prepare reports as required.
• Distribute and maintain petty cash fund as assigned.
• Order and distribute office supplies as needed.
• Process incoming and outgoing mail as assigned.
• Provide backup switchboard coverage as needed.
• Serve on Agency committee(s) as assigned.

Skills

MS Office

Database knowledge

Typing & data entry

Education

High School Diploma or equivalent

Two years of college in human services or business

Tools

Databases

MS Word

MS Excel

Queries & formulas

Job description

Gesher Human Services in Detroit, MI is seeking a Program Support and Data Management Specialist to support program management activities, including reviewing participant files, tracking trainings, coding incident reports, and exporting data from the DARTS system.

The role also handles petty cash, office supplies, and mail processing, while supporting compliance tasks and backups for the switchboard. A strong MS Office skill set and data handling experience are essential.