Data-Driven Office Support Specialist

The GEO Group; Baltimore (MD); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Disability Insurance

Employee Assistance Program

Dental Insurance

Paid Training

Flexible Spending Account

401(k) Matching

Pet Insurance

Job summary

The GEO Group is a leader in evidence-based rehabilitation, delivering comprehensive correctional and community reentry services. The Office Support Specialist role supports facility operations by managing referrals, caseloads and data with precision.

Based in Baltimore, this full-time position emphasizes data accuracy, reporting, and collaboration with directors and staff to meet regulatory standards and achieve better outcomes for clients and the community.

Qualifications

• High school diploma or equivalent required.
• Three years of general office, bookkeeping or accounts payable experience.
• Extremely detail-oriented, resourceful, able to work with people and in a team.
• Ability to handle a variety of simple tasks that are routine in nature.
• Highly skilled in Microsoft Excel with data analysis abilities.
• Strong attention to detail and commitment to data accuracy.
• Strong organizational and time management skills with the ability to handle multiple priorities.
• Excellent communication and interpersonal skills.
• Ability to work independently while contributing to a team.
• Analytical thinker with ability to identify trends and gaps in data.
• Adaptable to fast-paced correctional setting.

Responsibilities

• Oversees and processes all client-referrals with high accuracy.
• Manages caseload assignments to ensure fairness, balance and regulatory compliance.
• Generates, distributes and maintains master trackers for referrals and caseloads.
• Prepares reports and analyses related to referral and caseload data.
• Identifies and resolves discrepancies in data to maintain accuracy.
• Collaborates with Director, QA & Training Manager, Clinical Supervisor and staff to align data with needs.
• Performs accounting duties, including daily reconciliations and maintenance of P-Card transactions.
• Assists HR Manager in the hiring process and schedules interviews.
• Assists Director in generating DPSCS and GEO-based reports (monthly and quarterly).
• Maintains staffing roster and tracks employee counts and vacancies.
• Maintains confidentiality of sensitive information.

Skills

Communication skills

Interpersonal skills

Microsoft Excel

Attention to detail

Time management

Education

Associate degree or certification

Job description

The GEO Group is a leader in evidence-based rehabilitation, delivering comprehensive correctional and community reentry services. The Office Support Specialist role supports facility operations by managing referrals, caseloads and data with precision.

Based in Baltimore, this full-time position emphasizes data accuracy, reporting, and collaboration with directors and staff to meet regulatory standards and achieve better outcomes for clients and the community.