OFFICE SUPPORT SPECIALIST

GEO Reentry Services, LLC; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

GEO Reentry Services LLC is seeking an Office Support Specialist to perform administrative, accounting and data management duties supporting facility operations. You will manage client referrals and caseload data, ensure real-time data capture and fair caseload distribution, and support HR and reporting processes with DPSCS and GEO-based reports.

Role requires strong Excel skills, attention to detail and the ability to work with confidential information in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Associate's degree or certification preferred.
• Three years of general office, bookkeeping or accounts payable experience.
• Extremely detail-oriented and able to work in a collaborative team.
• Strong Excel skills to manage large datasets.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversees and processes all client-referrals by entering, tracking and maintaining data with high accuracy.
• Manages caseload assignments of staff to ensure fairness and regulatory compliance.
• Generates, distributes and maintains master trackers related to referrals and caseloads.
• Prepares reports and analyses related to referral and caseload data.
• Identifies and resolves data discrepancies to maintain accuracy.
• Collaborates with Director, QA & Training Manager and staff to align data with needs.
• Performs accounting duties including daily reconciliations and P-Card transactions.
• Assists HR in hiring processes and interviews scheduling.
• Generates DPSCS and GEO-based reports monthly and quarterly.
• Maintains staffing roster and track employee vacancies.
• Ensures compliance with policies and operational manuals.

Skills

Excel

Data management

Communication

Teamwork

Attention to detail

Education

High school diploma

Associate's degree or certification preferred

Tools

Microsoft Excel

Job description

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• * Paid Time Off
• * Paid Holidays
• * 401(k) Matching
• * Health Insurance
• * Vision Insurance
• * Life Insurance
• * Health Savings Account
• * Tuition Reimbursement
• * Employee Discount
• * Reduced Tuition Rates
• * Disability Insurance
• * Employee Assistance Program
• * 401(k)
• * Pet Insurance
• * Dental Insurance
• * Paid Training
• * Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary:

The Office Support Specialist performs a variety of administrative, accounting and data management functions to support efficient facility operations. This position is responsible for managing, monitoring and maintaining accurate data related to client referrals, case assignments and service utilization. This role ensures that information is captured in real time and supports fair and timely caseload distribution. Assignments often involve work of a confidential nature and require a solid understanding of operational protocol and functional practices.

Primary Duties and Responsibilities:

• The Office Support Specialist oversees and processes all client-referrals by entering, tracking and maintaining referral and caseload data with a high degree of accuracy.
• Manages caseload assignments of all direct care staff to ensure fairness, balance and compliance with regulatory standards.
• The Office Support Specialist generates, distribute and maintain master trackers related to referrals and caseloads.
• Prepares reports and analyses related to referral and caseload data.
• The Office Support Specialist identifies and resolves discrepancies in data to maintain accuracy and consistency.
• Collaborates closely with Director, QA & Training Manager, Clinical Supervisor and direct care staff to ensure data aligns with operational and clinical needs.
• The Office Support Specialist performs accounting duties, including daily reconciliations and maintenance of P-Card transactions.
• Assists HR Manager in the hiring process. Ensures completeness of applications and schedules interviews as needed.
• Assists Director in generating DPSCS and/or GEO-based reports (monthly and quarterly).
• Maintains a staffing roster to ensure accurate employee counts employee vacancies.
• Working knowledge of the Personnel Policy and Operations Manual to ensure compliance with government requirements and accurate recordkeeping.
• Types and proofs correspondence and reports which may include formal and informal disciplinary action reports (including SIRs) for both clients and employees on monthly and quarterly facility reports.
• Receives, opens and dates stamp incoming mail. Distributes mail within one hour of receipt so that time-limited documents can be acted upon immediately.
• In the absence of the HR Manager, may assist in pick-up and delivery services for office supplies, if requested to ensure continuity of operations is maintained.
• Maintains confidentiality obtained through job duties regarding clients, employees, vendors, outside agencies, etc., so that sensitive information is only given on a "need to know" basis.
• Complete in-service training to meet the requirements for continued professional selfdevelopment. Participates in all DPSCS and GEO-based meeting by sharing observations and recommendations regarding the facility, clients and staff relations to identify and solve problems. Record the minutes, type them, and distribute to appropriate persons.
• The Office Support Specialist may prepare correspondence and perform other administrative duties as assigned to ensure efficient administrative and office operations.
• Performs other duties as assigned.

Qualifications

Minimum Requirements:

• High school diploma or equivalent required. Associate's degree or certification from a business school or college education preferred.
• Three (3) years of general office, bookkeeping or accounts payable experience.
• Extremely detail-oriented, resourceful, enjoy working with people and tackling new projects, and thrive in a collaborative team environment.
• Ability to handle a variety of simple tasks that are routine in nature, while keeping work flowing in an orderly manner.
• Highly skilled in Microsoft Excel with the ability to create, manage and analyze large datasets.
• Strong attention to detail and commitment to data accuracy.
• Strong organizational and time management skills with the ability to handle multiple priorities.
• Excellent communication and interpersonal skills.
• Ability to work independently while contributing to a collaborative team environment.
• Analytical thinker with the ability to identify trends, gaps and opportunities in referral and caseload data.
• Adaptable and comfortable working in fast paced correctional setting.

GEO Reentry Services LLC.