Data-Driven CX Problem-Solver & Process Innovator

Jiffy.com; Plano (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Retirement Planning: 401(k)

Wellness Benefits

MacBook or PC laptop

Annual website credit $200

Team merch drops

Annual learning stipend

Job summary

Jiffy is seeking a Customer Experience Partner to go beyond answering questions and act as a problem solver and data-driven decision-maker. You will identify friction points, analyze root causes, and drive improvements across customer service operations and the broader journey.

This role requires you to be in the office 5 days a week, with shifts from 6:00 AM to 12:00 AM CT, and you will collaborate with product, engineering, and operations to streamline processes and raise CSAT.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Strong problem-solving and root cause analysis skills.
• Experience with CRM systems (Zendesk preferred) and automation.
• Ability to pass a background screening.

Responsibilities

• Advocate for customers and resolve inquiries with urgency and solutions.
• Diagnose issues, identify root causes, and implement fixes.
• Identify repetitive tasks and propose automation to streamline workflows.
• Analyze trends to improve overall support experience and reduce future contacts.
• Navigate Zendesk, CRM, and order management systems and document resolutions.
• Collaborate with product, engineering, and operations on process improvements.

Skills

Problem solving

Customer service

Root cause analysis

Automation mindset

Cross-functional

Data-driven

Multitasking

Education

Bachelor's degree in Business Administration, Communications, or related field

Tools

Zendesk

Automation tools

Workflow platforms

CRM systems

Job description

Jiffy is seeking a Customer Experience Partner to go beyond answering questions and act as a problem solver and data-driven decision-maker. You will identify friction points, analyze root causes, and drive improvements across customer service operations and the broader journey.

This role requires you to be in the office 5 days a week, with shifts from 6:00 AM to 12:00 AM CT, and you will collaborate with product, engineering, and operations to streamline processes and raise CSAT.