Customer Experience Architect & Process Optimizer

Jiffy; Plano (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) plan

Wellness benefits

MacBook or PC laptop

Website credit $200

Annual professional stipend

Job summary

Jiffy is seeking a Customer Experience Partner to solve problems, optimize processes, and drive data-driven improvements across customer service. You will diagnose issues, collaborate with cross-functional teams, and implement automation to boost satisfaction, efficiency, and retention.

You will be on-site 5 days a week, with shifts across a 6:00 AM–12:00 AM CT window, working in a fast-paced environment that supports creators and small businesses.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field (or equivalent experience).
• Proven problem-solving skills with troubleshooting and process optimization.
• Strong tech acumen with CRM, automation tools, and workflow platforms.
• Ability to pass a pre-employment background screening.
• Obsessed with customer experience and data-driven improvement.

Responsibilities

• Be a Customer Advocate & Problem-Solver handling inquiries via phone, email, or chat.
• Diagnose and troubleshoot issues, uncover root causes, deploy solutions.
• Leverage automation to streamline workflows and reduce repetitive tasks.
• Identify trends and proactively improve the customer experience across channels.
• Collaborate with product, engineering, and operations to remove friction.

Skills

Problem solving

Root cause analysis

Process optimization

Customer advocacy

multitasking

Education

Bachelor's degree in Business Administration

Related field experience

Tools

Zendesk

CRM systems

Automation tools

Workflow platforms

Job description

Jiffy is seeking a Customer Experience Partner to solve problems, optimize processes, and drive data-driven improvements across customer service. You will diagnose issues, collaborate with cross-functional teams, and implement automation to boost satisfaction, efficiency, and retention.

You will be on-site 5 days a week, with shifts across a 6:00 AM–12:00 AM CT window, working in a fast-paced environment that supports creators and small businesses.