Data-Driven Customer Solutions Specialist

SMITHS TUBULAR SYSTEMS - LACONIA; Wildwood Village (NH); On-site; USD 60,000 - 76,000; Full time

Job summary

SMITHS TUBULAR SYSTEMS - LACONIA in New Hampshire is seeking a Customer Solutions Specialist to manage customer orders and coordinate information across supply chain, manufacturing, sales and procurement, using data-driven insights to enhance outcomes.

The role emphasizes building trusted relationships, analyzing demand patterns and trends, and leveraging Excel and ERP reporting to improve efficiency and customer satisfaction.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Data Analytics, or related field.
• 3-5 years in customer service, customer success, account management, supply chain, operations, manufacturing support, or related analytical role.
• Experience working with data, reporting, forecasting, ERP systems, or business analytics tools is highly preferred.
• Strong Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, data analysis and reporting.

Responsibilities

• Develop and maintain strong customer relationships through proactive communication and account management.
• Analyze customer demand patterns, forecasts, inventory positions, and order trends to support business decisions.
• Utilize Excel, ERP systems, and reporting tools to identify opportunities, mitigate risks, and improve customer outcomes.
• Serve as the primary point of contact for customer inquiries, order management, delivery performance, and issue resolution.
• Collaborate with supply chain, production, purchasing, and sales teams to balance customer requirements with operational capabilities.
• Coordinates with customers and internal departments to address service, quality, and delivery issues and ensure timely resolution.
• Support continuous improvement initiatives through process analysis and recommendations for increased efficiency and customer satisfaction.
• Leverage CRM, ERP, and reporting systems to maintain accurate customer records and performance metrics.
• Identify risks, anticipate customer needs, and recommend proactive solutions.

Skills

Relationship-building

Data-driven decision-making

Analytical thinking

Customer-facing communication

Excel expert

ERP/CRM/BI experience

Education

Bachelor's degree in Business/Supply Chain/Operations

Tools

Excel

ERP

CRM

BI tools

Job description

SMITHS TUBULAR SYSTEMS - LACONIA in New Hampshire is seeking a Customer Solutions Specialist to manage customer orders and coordinate information across supply chain, manufacturing, sales and procurement, using data-driven insights to enhance outcomes.

The role emphasizes building trusted relationships, analyzing demand patterns and trends, and leveraging Excel and ERP reporting to improve efficiency and customer satisfaction.