Data-Driven Customer Retention Specialist

Wolters Kluwer; Salt Lake City (UT); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plans

401(k)

FSA/HSA

Tuition Assistance Plan

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Sales Business Retention Representative in Salt Lake City, UT. You will engage with existing customers, understand their needs, and develop retention strategies while offering moderate product support. The role includes analyzing interactions, reporting retention metrics, and coordinating with marketing on campaigns.

Onsite interviews may be required. Compensation ranges from $57,400 to $98,350 USD and includes commission eligibility; actual offer depends on

Qualifications

• Experience engaging with existing customers to understand their needs and concerns.
• Ability to provide product and service support to resolve issues.
• Develop retention strategies based on customer feedback.
• Familiarity with retention campaigns and data analysis.
• Strong communication and negotiation skills.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers using targeted communication strategies.
• Conduct regular follow-ups to ensure customer satisfaction.
• Contribute to development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales through data analysis and trend identification.
• Coordinate with marketing to align retention campaigns.
• Assist in creating personalized retention plans.

Skills

Communication

Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer is seeking a Sales Business Retention Representative in Salt Lake City, UT. You will engage with existing customers, understand their needs, and develop retention strategies while offering moderate product support. The role includes analyzing interactions, reporting retention metrics, and coordinating with marketing on campaigns.

Onsite interviews may be required. Compensation ranges from $57,400 to $98,350 USD and includes commission eligibility; actual offer depends on