Data-Driven Clinical Programs Operations Manager

Nationwide Children's Hospital; North Carolina; On-site; USD 95,000 - 130,000; Full time

Job summary

Nationwide Children's Hospital seeks an experienced operations leader to oversee the clinical interview program performance at The Center for Family Safety and Healing, focusing on resource management, data‑driven decision making, and alignment with organizational priorities. You will partner with clinical, administrative, and external stakeholders to deliver efficient, high‑quality outcomes.

Key responsibilities include guiding day‑to‑day operations, developing staff, designing processes, and

Qualifications

• Five years of management experience in a healthcare environment.
• Experience translating complex data into clear, actionable insights.
• Experience designing and delivering dashboards/reports to support leadership decisions.

Responsibilities

• Provides leadership and direction for day‑to‑day operations of assigned programs.
• Leads, develops, and manages staff by setting expectations and promoting high performance.
• Designs, implements, and improves operational processes and workflows.
• Establishes and monitors KPIs, analyzes data trends, and delivers actionable reporting.
• Aligns program operations with organizational strategy and financial goals.
• Partners with clinical, operational, and external stakeholders to ensure coordinated services.
• Ensures adherence to policies, regulatory requirements, and documentation standards.

Skills

Leadership

Staff Development

Data Visualization

Dashboard Design

Project Management

Communication

Education

Bachelor's degree in healthcare or related field

Master’s Degree

Tools

Tableau

Power BI

Job description

Nationwide Children's Hospital seeks an experienced operations leader to oversee the clinical interview program performance at The Center for Family Safety and Healing, focusing on resource management, data‑driven decision making, and alignment with organizational priorities. You will partner with clinical, administrative, and external stakeholders to deliver efficient, high‑quality outcomes.

Key responsibilities include guiding day‑to‑day operations, developing staff, designing processes, and