Data-Driven B2B E‑Commerce Coordinator

MillerKnoll, Inc.; Zeeland (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

MillerKnoll is hiring a B2B E-Commerce Account Coordinator in West Michigan to support growth in MillerKnoll's B2B e-commerce landscape. The role focuses on acquiring new customers, expanding existing accounts, and supporting sales and marketing initiatives.

The ideal candidate is early in their career, highly organized, analytical, and customer-focused, capable of managing reporting and insights in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Marketing, Sales, Communications, or related field, or equivalent experience.
• Internship or work experience in sales, marketing, analytics, customer service, digital commerce, or related field.
• Strong analytical and problem-solving skills; ability to interpret data, identify trends, and turn insights into action.
• Excellent verbal, written, and presentation skills; customer-focused mindset and professional presence.
• Proficient in Microsoft Excel and PowerPoint; CRM experience is a plus.
• Strong organization, project management, and attention to detail; ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Help manage and grow the B2B e-commerce pipeline.
• Assist with prospecting, lead qualification, customer outreach, and follow-up.
• Coordinate sales activities and transition prospects into active accounts.
• Participate in meetings with customers, dealers, and internal stakeholders.
• Maintain accurate CRM data and reporting for sales performance.
• Support marketing programs, dealer enablement, and customer success storytelling.
• Analyze business trends and identify actionable growth opportunities.
• Assist with other responsibilities as needed for the role.

Skills

Analytical skills

Communication skills

Presentation skills

Excel proficiency

PowerPoint proficiency

CRM experience

Detail orientation

Organization

Self-motivation

Education

Bachelor's degree in Business/Marketing/Sales/Communications or related field

Internship / co-op / work experience in sales or marketing

Tools

CRM systems

Reporting tools

Analytics tools

Dashboards

Presentation tools

Job description

MillerKnoll is hiring a B2B E-Commerce Account Coordinator in West Michigan to support growth in MillerKnoll's B2B e-commerce landscape. The role focuses on acquiring new customers, expanding existing accounts, and supporting sales and marketing initiatives.

The ideal candidate is early in their career, highly organized, analytical, and customer-focused, capable of managing reporting and insights in a fast-paced environment.