B2B E-Commerce Account Coordinator

MillerKnoll, Inc.; Zeeland (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

MillerKnoll is hiring a B2B E-Commerce Account Coordinator in West Michigan to support growth in MillerKnoll's B2B e-commerce landscape. The role focuses on acquiring new customers, expanding existing accounts, and supporting sales and marketing initiatives.

The ideal candidate is early in their career, highly organized, analytical, and customer-focused, capable of managing reporting and insights in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Marketing, Sales, Communications, or related field, or equivalent experience.
• Internship or work experience in sales, marketing, analytics, customer service, digital commerce, or related field.
• Strong analytical and problem-solving skills; ability to interpret data, identify trends, and turn insights into action.
• Excellent verbal, written, and presentation skills; customer-focused mindset and professional presence.
• Proficient in Microsoft Excel and PowerPoint; CRM experience is a plus.
• Strong organization, project management, and attention to detail; ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Help manage and grow the B2B e-commerce pipeline.
• Assist with prospecting, lead qualification, customer outreach, and follow-up.
• Coordinate sales activities and transition prospects into active accounts.
• Participate in meetings with customers, dealers, and internal stakeholders.
• Maintain accurate CRM data and reporting for sales performance.
• Support marketing programs, dealer enablement, and customer success storytelling.
• Analyze business trends and identify actionable growth opportunities.
• Assist with other responsibilities as needed for the role.

Skills

Analytical skills

Communication skills

Presentation skills

Excel proficiency

PowerPoint proficiency

CRM experience

Detail orientation

Organization

Self-motivation

Education

Bachelor's degree in Business/Marketing/Sales/Communications or related field

Internship / co-op / work experience in sales or marketing

Tools

CRM systems

Reporting tools

Analytics tools

Dashboards

Presentation tools

Job description

Why join us?

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

B2B E-Commerce Account Coordinator

Location: W. Michigan

The B2B E-Commerce Account Coordinator supports the growth of MillerKnoll's B2B e-commerce business by helping drive new customer acquisition, expand existing accounts, and support sales and marketing initiatives. Reporting to the Senior Manager, B2B E-Commerce Sales, this role is ideal for a motivated early-career professional interested in building a career in sales, marketing, digital commerce, or business development. The successful candidate will be highly organized, analytical, customer-focused, and eager to learn, with the ability to support customer-facing activities, manage reporting and insights, and bring fresh ideas that help the business grow.

Essential Functions

• Support the Senior Manager, B2B E-Commerce Sales in managing and growing the B2B e-commerce pipeline.
• Assist with prospecting, lead qualification, customer outreach, and follow‑up communications.
• Coordinate sales activities and help transition prospects into active accounts.
• Participate in customer, dealer, and internal stakeholder meetings as a polished, professional representative of the business.
• Maintain accurate customer and opportunity information within CRM and sales management tools.
• Develop and maintain sales, pipeline, onboarding, and account performance reporting.
• Analyze business trends and customer performance to identify actionable growth opportunities.
• Support sales enablement, dealer enablement, marketing programs, presentations, customer success stories, and other initiatives that increase awareness and adoption of B2B e-commerce solutions.
• Assist with other responsibilities as needed for the role.

Qualifications

• Bachelor's degree in Business, Marketing, Sales, Communications, or a related field and/or equivalent work experience.
• Internship, co-op, or work experience in sales, marketing, business analytics, customer service, digital commerce, or a related field
• Strong analytical and problem‑solving skills, with the ability to interpret data, identify trends, and turn insights into action.
• Excellent verbal, written, and presentation skills, with a customer‑focused mindset and professional presence.
• Proficiency in Microsoft Excel and PowerPoint
• Experience with CRM, reporting, analytics, dashboard, or presentation tools preferred.
• Strong organization, project management, and attention to detail, with the ability to manage multiple priorities in a fast‑paced environment.
• Self‑motivated, proactive, and eager to learn, with a willingness to take initiative and grow within the organization.

Why Join Us?

This role is ideal for a motivated early‑career professional who is excited to build customer relationships, use data to uncover growth opportunities, and bring fresh ideas to the business. You'll gain meaningful visibility, mentorship, and hands‑on experience within the B2B E-Commerce & Digital Solutions organization while developing skills that support a long‑term career in sales, marketing, digital commerce, or business leadership.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail] .