Data Collection Specialist (Contractor)

SoundThinking, Inc.; Fremont (CA); Híbrido; USD 60.000 - 78.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid schedule

Resumo da vaga

SoundThinking, Inc. is seeking a detail-oriented Collection Specialist to rigorously test our systems and manage data collection at customer locations. The role requires traveling up to 90% and working in a hybrid environment, with onsite expectations near Fremont, CA.

The ideal candidate will have field testing and data collection experience, strong QA skills, and the ability to mentor teams while maintaining safety and high standards of service. Proficiency with AI productivity tools is a plus.

Qualificações

• Ability to participate and manage field testing, data collection, and quality assurance with high accuracy.
• Experience training, supervising, and mentoring teams while maintaining safety and customer service standards.
• Able to adapt across technical and customer-facing roles in dynamic field environments.
• Must be able to pass a background check.

Responsabilidades

• Schedule, organize, and manage system testing and data collection at customer locations.
• Ensure the completion and integrity of testing, data, and results.
• Analyze and report on test results.
• Troubleshoot and resolve issues during test and data collection process.
• Communicate clearly with technical and non-technical teammates and customers.
• Document all work using MS Office, Monday.com, ServiceMax, etc.
• Other duties as needed.
• Travel up to 90%.

Conhecimentos

Data collection

Field testing

Quality assurance

Training supervision

Mentoring teams

Safety compliance

Detail oriented

AI productivity tools

Formação

Bachelor's degree

Ferramentas

MS Office

Monday.com

ServiceMax

Descrição da vaga

SoundThinking is looking for a detailed oriented Collection Specialist to rigorously test the performance of our systems. If you have testing experience and are meticulously detailed oriented, you may be great fit for this role. Come join a certified “Great Place to Work” and company that is making positive impact on the communities we serve.

• Schedule, organize, and manage system testing and data collection at customer locations.
• Ensure the completion and integrity of testing, data, and results.
• Analyze and report on test results.
• Troubleshoot and resolve any issues that may arise during the test and data collection process.
• Clearly and professionally communicate with mixed audience of technical and non-technical teammates and customers.
• Document all work using provided tools (MS Office, Monday.com, ServiceMax, etc.)
• Other duties and needed.
• Requires up to 90% travel.

Minimum Qualifications

• Ability to participate and manage field testing, data collection, and quality assurance with a high degree of accuracy.
• Experience training, supervising, and mentoring teams while maintaining high standards of safety and customer service in dynamic field environments.
• Demonstrates flexibility and quick adaptability across a wide range of technical and customer-facing roles, thriving in fast-paced and constantly changing field conditions.
• Ability to safely work in an environment with firearms.
• Meticulously detailed oriented.
• Must be able to pass a background check.
• Bachelor’s degree or equivalent work experience.
• Ability to leverage AI tools for productivity.
• Close access to major airport.

Hybrid Workplace

SoundThinking follows a hybrid schedule for employees who live equal to or less than 50 miles from one of our office locations, which include Fremont, CA, Tucson, AZ, Washington, D.C., Orlando, Florida, or Iselin, NJ. Employees are expected to work onsite for a minimum of 3 days per week, unless the advertised role has a specific on-site requirement. The specific days for in-office are dependent on the office location.

Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time.

SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SoundThinking maintains a drug-free workplace policy.

SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at [e-mail] for assistance.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at [e-mail] for assistance.

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

Yes, I Have A Disability, Or Have A History/Record Of Having A Disability No, I Don’t Have A Disability, Or A History/Record Of Having A Disability I Don’t Wish To Answer