Data Centre Operations Specialist

Confidential Company; San Jose (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Confidential Company in San Jose seeks a hands-on Server/Network Hardware Technician to support data center infrastructure. The role requires working with network admins to troubleshoot and upgrade firmware, rack equipment, and ensure connectivity.

You will follow wired diagrams, perform cabling, and verify operational readiness while coordinating component procurement and returns as needed. This is an on-site position with growth opportunities.

Qualifications

• Experience diagnosing and resolving server hardware issues.
• Ability to rack, stack, cable, and upgrade hardware per diagrams.
• Familiarity with firmware upgrades and IP configuration procedures.

Responsibilities

• Collaborate with network admins to resolve server issues and perform hardware replacements.
• Rack, stack, and cable servers or switches to enable remote access for configuration.
• Provide hands-on support for ad hoc server or switch requests.
• Coordinate procurement and installation of replacement components; manage returns.
• Perform server cabling per wiring diagrams and validate connectivity.
• Diagnose issues to identify root causes with help from remote admins.
• Conduct firmware upgrades and configure IP addresses per procedures.
• Conduct physical inspections to verify equipment inventory.

Skills

Server hardware troubleshooting

Network cabling & rack mounting

Firmware upgrades

Remote access tooling

Job description

• Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components.
• Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.
• Provide hands-on support to network administrators for ad hoc requests involving servers or network switches.
• Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.
• Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness.
• Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.
• Perform server firmware upgrades to ensure systems are running on the latest approved versions. Configure server IP addresses and default access credentials in accordance with standard procedures.
• Conduct physical inspections as requested or audits of servers, components, and consumables to ensure equipment inventory accuracy.