Data Centre Application Support

Tata Consultancy Services; BLOOMINGTON (MN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Family Leave

Insurance Options

Commuter Benefits & Training Reimb.

Vacation & Holidays

Legal & Financial Assistance

Job summary

Tata Consultancy Services Limited in Bloomington, MN is seeking an Analyst for Technology data center operations. The role focuses on monitoring system, server, application, and network availability, with escalation and after-hours coverage to ensure service continuity.

The position emphasizes ITIL-based processes, ServiceNow ticket handling, and close coordination with internal teams to restore services quickly and document issues accurately.

Qualifications

• 24x7 data center operations monitoring across systems, servers, apps, and networks.
• Hands-on incident monitoring with triage, escalation, and follow-up with internal teams and vendors.
• Facilities alarm monitoring and environmental alert handling.
• After-hours support including evenings, nights, weekends, and holidays.
• Monitor and respond to ServiceNow incidents within SLA timelines.
• Network availability monitoring and escalation of outages or degradation.
• Open/update/track incident tickets through resolution.
• Data center environmental monitoring and testing.
• ITIL-based incident management and escalation workflows.
• Strong documentation and cross-team coordination for timely resolution.

Responsibilities

• Monitor system, server, application, and network availability across the data center.
• Identify failures and escalate to appropriate support teams promptly.
• Perform continuous facilities alarm and environmental monitoring for stability.
• Respond to operational alerts during after-hours shifts.
• Monitor and manage ServiceNow tickets within SLA requirements.
• Open incident tickets with vendors and track them through closure.
• Coordinate with infrastructure, network, application, and facilities teams during incidents.
• Perform periodic checks of data center systems and monitoring tools.
• Maintain incident logs, escalation records, and documentation.
• Communicate outages and status updates to stakeholders and teams.
• Support incident response and service restoration per procedures.
• Contribute to continuous improvement of monitoring and support processes.

Skills

24x7 data center operations

Incident monitoring

Escalation management

ServiceNow navigation

Environment monitoring

ITIL familiarity

Documentation

Cross-team coordination

Communication skills

After-hours support

Tools

ServiceNow

Job description

Must Have Technical/Functional Skills

• 24x7 data center operations monitoring, including system, server, application, and network availability.
• Hands-on experience with incident monitoring, triage, escalation, and follow-up with internal support teams, vendors, and service providers.
• Strong understanding of facilities alarm monitoring, environmental alert handling, and escalation procedures.
• Experience managing after-hours operational support, including evenings, nights, weekends, and holiday coverage.
• Proficiency in monitoring and responding to ServiceNow incidents, requests, and tickets within defined SLA timelines.
• Knowledge of network availability monitoring and the ability to identify, **escalate**, and track outages or performance degradation.
• Experience opening, updating, and tracking incident tickets through resolution.
• Familiarity with data center environmental monitoring, health checks, and periodic operational testing.
• Understanding of ITIL-based incident management, escalation workflows, and operational support processes.
• Strong documentation, communication, and coordination skills for reporting issues and ensuring timely resolution across support teams.

Roles & Responsibilities

• Monitor system, server, application, and network availability across the data center environment.
• Identify failures, outages, and performance issues, and promptly elevate them to the appropriate support teams.
• Perform continuous facilities alarm and environmental monitoring to ensure data center stability and compliance.
• Respond to operational alerts and incidents during after-hours shifts, including nights, weekends, and holidays.
• Monitor, update, and manage ServiceNow tickets within defined SLA requirements.
• Open incident tickets with vendors and service providers, and track them through closure.
• Coordinate with internal infrastructure, network, application, and facilities teams during incidents and service disruptions.
• Perform periodic checks and testing of data center systems, environmental controls, and monitoring tools.
• Maintain accurate incident logs, escalation records, and operational documentation.
• Ensure timely communication of outages, critical events, and status updates to stakeholders and support teams.
• Support incident response, troubleshooting, and service restoration activities in line with operational procedures.
• Contribute to continuous improvement of monitoring, escalation, and support processes.

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Aut& Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-KR3

Salary Range-$70,000-$75,000 a year

Location

Bloomington, MN

Function

TECHNOLOGY

Role

Analyst

ID

435857

Skills

Data Center

Salary Range

$70,000 - $75,000