Data Center Technician (Level 1 / Level 2 Hardware & Network Support)

Zohorecruit

Houston (TX)

On-site

USD 60,000 - 85,000

Full time

4 days ago

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Job summary

Indigo Beam Consulting is seeking a Data Center Technician (Level 1/2) to support our Houston data center. The role involves on-site ownership of hardware, servers, storage, and network equipment, including monitoring, troubleshooting, installation, and ongoing maintenance.

The ideal candidate has 2+ years in data center environments, strong TCP/IP knowledge, and the ability to work in a fast-paced, mission-critical setting.

Qualifications

Associate degree or equivalent IT experience.
2+ years of data center experience.
Experience with server hardware and networking.
Familiar with TCP/IP and fiber cabling.
ITIL familiarity and ticketing systems.
Strong troubleshooting and documentation skills.

Responsibilities

Provide Level 1 and Level 2 technical support for data center infrastructure.
Monitor data center systems, equipment, and environmental conditions.
Maintain incident tickets and service records; respond to alerts within SLAs.
Assist with rack, stack, installation, and decommissioning of hardware.
Update network diagrams, asset records, and documentation.

Skills

Troubleshooting

Networking fundamentals

Documentation reading

On-site support

Asset management

Education

Associate degree in IT or related field

Tools

Dell servers

HPE servers

Cisco gear

Lenovo servers

VMware ESXi

Fiber optics

Job description

Data Center Technician (Level 1 / Level 2 Hardware & Network Support)

Houston, United States

Indigo Beam Consulting provides a common-sense approach to solving business problems through technology.

Born out of Bluware Inc. which has been in business for twenty-seven years, Indigo Beam was conceived as a full-service business consulting company that deeply cares about creating technology solutions that are in harmony with the environments in which they exist.

We believe that for a technology solution to be sustainable, it must be congruent with the business processes it serves, indigenously maintainable, and cognizant of the unique traits of the organization which it calls home.

Job Description

Data Center Technician (Level 1 / Level 2 Hardware & Network Support)

Full-time position

Location: on-site (West side of Houston)

Position Summary

The Data Center Technician is responsible for providing Level 1 and Level 2 technical support for data center infrastructure, including servers, storage systems, network equipment, cabling, and related hardware. This role serves as the primary onsite resource for monitoring, troubleshooting, installation, maintenance, and operational support activities within the data center environment.

The ideal candidate possesses strong technical troubleshooting skills, experience with enterprise hardware and networking technologies, and the ability to work effectively in a fast-paced, mission-critical environment.

Key Responsibilities

Data Center Operations

Monitor data center systems, equipment, and environmental conditions.
Perform daily operational checks and document findings.
Respond to alerts, incidents, and service requests within established SLAs.
Support data center access control and security procedures.
Maintain accurate asset inventory and equipment documentation.

Level 1 Technical Support

Provide first-line troubleshooting for servers, storage devices, network equipment, and infrastructure systems.
Diagnose hardware failures and connectivity issues.
Perform basic operating system support and system health checks.
Escalate complex issues to senior engineers and vendors as required.
Create and maintain incident tickets and service records.

Level 2 Technical Support

Troubleshoot and resolve server, storage, and network infrastructure issues.
Perform hardware diagnostics and component replacement.
Support firmware upgrades, patching activities, and system maintenance.
Assist with root cause analysis and incident resolution.
Coordinate with vendors and support teams to resolve technical issues.

Hardware Support

Rack, stack, install, configure, and decommission servers and infrastructure equipment.
Replace failed components including:
Hard drives
Power supplies
Memory modules
Network interface cards
RAID controllers
Perform equipment moves, additions, and changes (MAC activities).

Network Support

Install, test, and troubleshoot copper and fiber optic cabling.
Patch network connections according to documented standards.
Support switches, routers, firewalls, and wireless infrastructure.
Verify network connectivity and assist with VLAN and port configuration activities.
Perform cable management and labeling according to data center standards.

Documentation & Compliance

Maintain accurate records of installations, maintenance activities, and incident resolution.
Update network diagrams, rack elevations, and asset management systems.
Follow change management and operational procedures.
Ensure compliance with company policies, security standards, and industry best practices.

Requirements

Associate degree in Information Technology, Computer Science, Network Engineering, or related field, or equivalent work experience.
2+ years of experience supporting enterprise data center environments.
Experience with server hardware from Dell, HPE, Cisco, Lenovo, or similar manufacturers.
Knowledge of TCP/IP networking fundamentals.
Experience with structured cabling and fiber optic infrastructure.
Familiarity with ticketing systems and ITIL service management practices.
Ability to read technical documentation and follow operational procedures.
Strong troubleshooting and problem-solving skills.

Preferred Qualifications