Datacenter Technician

Insight Global; Palmetto (GA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA options

401k with employer matching

Paid time off

Job summary

Insight Global is seeking experienced Data Center Technicians to support deployment and operations in a leading cloud and AI infrastructure environment in Georgia. You will execute data center deployment, installation, break/fix, troubleshooting, and infrastructure support across campuses to ensure equipment is installed and deployed safely and on schedule.

The ideal candidate thrives in fast-paced environments with attention to detail, ownership, and accountability.

Qualifications

• 3+ years in data center, infrastructure, field services, or enterprise IT support.
• Experience installing and troubleshooting server and network hardware.
• Experience with ticketing systems and operational workflows.
• Familiarity with hardware deployments and break/fix activities.
• Able to read and follow technical documentation and procedures.

Responsibilities

• Install, decommission, relocate, and replace server, storage, and network hardware.
• Install components including servers, switches, PDUs, optics, memory, drives, GPUs.
• Support hardware refresh, migrations, expansions, and lifecycle replacement.
• Follow SOPs, MOPs, and client standards.
• Respond to hardware incidents and break/fix tickets; troubleshoot issues.
• Maintain ticket quality and documentation accuracy.
• Install, route, label, troubleshoot, and remove structured cabling.
• Support fiber and copper infrastructure deployments.
• Ensure cabling standards and quality requirements are met.
• Complete work safely, accurately, and within SLAs; document work performed.
• Participate in shift turnover and inventory audits.

Skills

Data center experience

Infrastructure experience

Field services

IT support

Education

CompTIA A+/Network+/Server+

Job description

3+ years of data center, infrastructure, field services, or enterprise IT support experience

Experience installing and troubleshooting server and network hardware

Experience with ticketing systems and operational workflows

Familiarity with hardware deployments and break/fix activities

Comfortable working in large-scale, fast-paced environments

Ability to read and follow technical documentation and work procedures

Success Traits

Strong attention to detail

High sense of ownership and accountability

Dependable and punctual

Able to manage changing priorities

Team-oriented mindset

Physical Requirements

Ability to lift and move equipment up to 50 pounds

Ability to stand, walk, bend, climb ladders, and work on raised floors for extended periods

Ability to work days, nights, weekends, and holidays as operationally required

Job Description

We are seeking experienced Data Center Technicians to support large-scale deployment and operations activities within one of the world's leading cloud and AI infrastructure environments.

This role is responsible for executing data center deployment, installation, break/fix, troubleshooting, and infrastructure support activities across multiple campuses. Technicians will work directly from assigned work queues, tickets, project plans, and client-provided priorities to ensure equipment is installed, maintained, and deployed safely, accurately, and on schedule.

The ideal candidate is highly dependable, technically capable, detail-oriented, and thrives in fast-paced environments where quality, execution speed, and operational excellence are critical.

Compensation:

$30/hr to $35/hr. - Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Key Responsibilities

Install, decommission, relocate, and replace server, storage, and network hardware

Install and replace components including servers, switches, PDUs, network devices, optics, memory, drives, and GPUs

Support hardware refresh, migration, expansion, and lifecycle replacement projects

Execute work according to established SOPs, MOPs, and client standards

Break/Fix & Troubleshooting

Respond to hardware incidents and break/fix tickets

Troubleshoot server, storage, and network-related issues

Replace failed hardware components and document corrective actions

Escalate complex issues when necessary

Maintain high levels of ticket quality and documentation accuracy

Cabling & Infrastructure Support

Install, route, label, troubleshoot, and remove structured cabling

Support fiber and copper infrastructure deployments

Assist with network equipment installation and connectivity validation

Ensure all cabling standards and quality requirements are followed

Operational Excellence

Complete assigned work safely, accurately, and within required service levels

Maintain accurate documentation of work performed

Follow change management, quality assurance, and safety procedures

Support inventory audits, equipment tracking, and asset management activities when required

Participate in shift turnover

Preferred Qualifications

Experience supporting Microsoft, AWS, Google, Meta, or similar environments

CompTIA A+, Network+, Server+, or equivalent certifications

Experience with fiber and structured cabling