Data Center Technician: Level 1/2 Hardware & Network

Indigo Beam, LLC; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Indigo Beam Consulting in Houston, TX is seeking a Data Center Technician (Level 1/2) to support servers, storage, and network hardware in a fast-paced data center environment.

The role requires 2+ years in enterprise data centers, familiarity with server hardware (Dell, HPE, Cisco, Lenovo), TCP/IP, and ITIL processes; on-site work and after-hours rotation may be required. Candidates should be able to lift up to 50 pounds and maintain documentation.

Qualifications

• Associate degree in Information Technology, Computer Science, Network Engineering, or related field, or equivalent work experience.
• 2+ years of experience supporting enterprise data center environments.
• Experience with server hardware from Dell, HPE, Cisco, Lenovo, or similar manufacturers.
• Knowledge of TCP/IP networking fundamentals.
• Experience with structured cabling and fiber optic infrastructure.
• Familiarity with ticketing systems and ITIL service management practices.
• Ability to read technical documentation and follow operational procedures.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Monitor data center systems, equipment, and environmental conditions.
• Perform daily operational checks and document findings.
• Respond to alerts, incidents, and service requests within established SLAs.
• Support data center access control and security procedures.
• Maintain accurate asset inventory and equipment documentation.
• Provide first-line troubleshooting for servers, storage devices, network equipment, and infrastructure systems.
• Diagnose hardware failures and connectivity issues.
• Perform basic operating system support and system health checks.
• Escalate complex issues to senior engineers and vendors as required.
• Create and maintain incident tickets and service records.
• Troubleshoot and resolve server, storage, and network infrastructure issues.
• Perform hardware diagnostics and component replacement.
• Support firmware upgrades, patching activities, and system maintenance.
• Assist with root cause analysis and incident resolution.
• Coordinate with vendors and support teams to resolve technical issues.
• Rack, stack, install, configure, and decommission servers and infrastructure equipment.
• Replace failed components including hard drives, power supplies, memory modules, network interface cards, RAID controllers.
• Perform equipment moves, additions, and changes (MAC activities).
• Install, test, and troubleshoot copper and fiber optic cabling.
• Patch network connections according to documented standards.
• Support switches, routers, firewalls, and wireless infrastructure.
• Verify network connectivity and assist with VLAN and port configuration activities.
• Perform cable management and labeling according to data center standards.
• Maintain accurate records of installations, maintenance activities, and incident resolution.
• Update network diagrams, rack elevations, and asset management systems.
• Follow change management and operational procedures.
• Ensure compliance with company policies, security standards, and industry best practices.

Skills

Data center operations

Server hardware knowledge

Networking basics

ITIL familiarity

Troubleshooting skills

Education

Associate degree in IT/CS/Network Eng

Tools

Dell servers

HPE servers

Cisco gear

Lenovo servers

VMware ESXi

Job description

Indigo Beam Consulting in Houston, TX is seeking a Data Center Technician (Level 1/2) to support servers, storage, and network hardware in a fast-paced data center environment.

The role requires 2+ years in enterprise data centers, familiarity with server hardware (Dell, HPE, Cisco, Lenovo), TCP/IP, and ITIL processes; on-site work and after-hours rotation may be required. Candidates should be able to lift up to 50 pounds and maintain documentation.