Data Center Technician III

Aurora Health Care; Park Ridge (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Aurora Health Care is seeking a data center infrastructure professional to install and maintain enterprise-grade IT equipment across multiple facilities. You will perform cabling, diagnose hardware issues, and collaborate with engineering teams to optimize layouts for power, cooling, and space efficiency.

The role requires strong project management, experience with DCIM, and the ability to work with limited supervision while coordinating with internal and external teams.

Qualifications

• Associate's degree or equivalent knowledge in computer science or related field.
• Typically requires 5 years of experience supporting data centers and IT equipment.
• Knowledge of data center architecture, power/cooling distribution, and cabling.
• Experience with DCIM and capacity/trend reporting.
• Strong project management and analytical/problem-solving skills.

Responsibilities

• Execute installation of data center infrastructure across multiple environments.
• Perform structured cabling (Cat6 and fiber optic) and troubleshoot Layer 1 issues.
• Diagnose and replace failed hardware using OEM tools and logs.
• Collaborate with data center teams to design layouts meeting power/cooling/space needs.
• Manage incidents and service requests via ServiceNow; prioritize tasks.

Skills

Data center knowledge

DCIM

Project management

Troubleshooting

Networking (LAN/WAN)

Education

Associate's Degree in Computer Science or related field

Tools

ServiceNow

Job description

Major Responsibilities:

Execute installation of critical data center infrastructure, including enterprise-grade servers, storage arrays, network hardware (switches, routers, firewalls), server cabinets, PDUs, and other physical infrastructure components across multiple data center environments.

Perform structured cabling tasks including running, terminating, labeling, testing, and dressing Cat6 and fiber optic cabling (SM/MM) to ensure optimal performance and adherence to industry best practices. Troubleshoot and resolve Layer 1 connectivity issues across copper and fiber mediums.

Conduct component-level diagnostics and replacements on failed hardware, including system boards, CPUs, DIMMs, cache batteries, hard drives, power supplies, and fans. Utilize OEM diagnostic tools and system logs to isolate faults and restore full functionality.

Collaborate with data center engineering teams to design and implement physical infrastructure layouts at multiple data centers that align with power, cooling, and space requirements.

Support ongoing capacity planning efforts to meet scalability needs.

Act as a technical liaison between infrastructure/application teams and data center operations to support incident resolution, break/fix scenarios, and scheduled maintenance. Manage and prioritize incoming service requests and incidents via ServiceNow.

Support and lead infrastructure-related projects, applying risk management and contingency planning to minimize service impact. Participate in emergency response and recovery activities to ensure business continuity. Requires judgment to implement solutions to resolve complex issues.

Controls stock inventory and validates the accuracy of documentation. Receives goods delivered to the Data Center and enters all goods received in the stock inventory system, updates the database, and correlates the items received to ensure order requirements are fulfilled. Uses system tools to maintain accurate inventory records, performs routine audits. Maintains minimum/maximum stock for data center supplies. Requests quotes from vendors to replenish supplies.

Oversee the decommissioning process for retired equipment in accordance with corporate policies and environmental compliance standards. Ensure secure data destruction and proper disposal of assets.

Manage on-site activities of third-party vendors for equipment installations, maintenance, and decommissions. Ensure all work complies with data center policies, timelines, and safety protocols.

Develop, document, and enforce standardized operating procedures (SOPs) and data center best practices across all locations. Collaborate with physical security teams to ensure facilities are secure and compliant with organizational and regulatory standards.

Provide technical guidance and mentorship to junior staff, contributing to skill development and knowledge transfer within the team.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Associate's Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required:

Typically requires 5 years of experience supporting data centers and IT equipment.

Knowledge, Skills & Abilities Required:

Knowledge of data center architecture, power and cooling distribution, mechanical systems, physical security, racks, servers, storage devices, network, and cabling.

Experience with Data Center Infrastructure Management (DCIM).

Experience with data center capacity and trend analysis reporting.

Experience with advanced troubleshooting techniques in a Data Center environment

Strong project management skills.

Operational understanding of database terms and functionality.

Operational experience with Networking terms and functions including LAN and WAN.

Demonstrated ability to work with a limited amount of supervision and work with internal and external customers.

Demonstrated ability for analytical and logical thinking. Ability to organize, troubleshoot efficiently and effectively.

Detail oriented, creative and self-motivated.

Ability to work on multiple in-process tasks simultaneously, set appropriate priorities and accomplish assignments in a thorough and timely fashion.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

Physical Requirements and Working Conditions:

Exposed to data center environments.

Travel between multiple data centers.

Operates all equipment necessary to perform the job.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.