Data Center Technician II

IT Job Board - Tech Jobs Portal in USA; Beaverton (OR); On-site; USD 42,000 - 65,000; Full time

Job summary

IT Job Board - Tech Jobs Portal in USA seeks a Network Technician / Data Center Support to join the onsite team in Beaverton, Oregon. The role covers racking, stacking, cabling, and basic configuration of networking and server devices, in collaboration with remote Level 2/3 teams for outages and service deployments.

Candidates should have 2+ years of hardware support experience, strong customer service, and proficiency with Microsoft Office.

Qualifications

• 2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices.
• Excellent customer service and written/verbal communication skills.

Responsibilities

• Support onsite data center network environment (Smart Hands) for incidents and requests.
• Provide incident support with remote Level 2/3 teams to resolve outages and replace cabling or hardware components.
• Provide service request support with remote Network Support Teams to install hardware or patch cables for new services.
• Participate in hardware rack and stack installation, cable management, and patch lead installation.
• Receive shipments, verify PO accuracy, unbox and recycle materials, move equipment as needed.
• Assist in escorting vendors/techs and work from Service Now tickets.

Skills

2+ years experience

Network hardware support

Education

Higher education preferred

Tools

Microsoft Office

Job description

Required Qualifications

Job Description Job Description

Network Technician / Data Center Support

• Higher education or degree preferred (but not required) or foreign equivalent required from an accredited institution. Will also consider 1-3 years of progressive experience in the specialty in lieu of every year of education.

2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices

Candidate will be part of onsite team maintaining network environment in support of physical touch (Smart Hands) support of Incident and or Requests.

He/she will be providing Incident support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components.

He/she will be providing Service Request Support working with remote Network Support Teams to install hardware or patch cables to enable new services for customers.

Candidate will be participating in Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration.

Other Related Tasks Required

• Receive Hardware shipments for data center equipment landings
• Validation Purchase Order accuracy of Hardware received
• Unboxing and Recycling of materials
• Move Equipment from dock to staging areas and or to DC racks
• Installation or retrofitting of server racks - rail and shelving installation
• Power and network cable installation and cable management
• Scanning and Labeling of installed devices (network or server)
• Designate parts identified for spare part stock inventory
• Proper e-waste handling and disposal
• Equipment shipping and receiving as needed
• Provide Escort Service for vendors/techs
• Work Request Tasks from Service Now ticket system

Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)

Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)

Must be able to work independently as well as in teams of 3-4 and be flexible.

Must be able to lift 35 lbs. solo.

Must be willing to travel between buildings using personal car/foot.

May be required to walk/sit/stand/crawl/kneel for extended periods.

Must have excellent customer service skills and written/verbal communication skills.

Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10.

The job entails working in datacenters, networking rooms. Should be able to communicate by telephone, email, or face to face.

Preferred Qualifications

Experience in

Structured Network Cabling

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.

Provide an exceptional client experience

Deliver on our commitments

Build trust by thinking and acting with integrity

Create an environment that inspires innovation

Company Description We are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation