Data Center Technician II

Taleo; Minneapolis (MN); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Taleo in Minneapolis is seeking a Data Center Technician L2 to support build-out and ongoing data center operations, focusing on hardware installation, cabling, and system bring-up. You will work with senior technicians and site leadership to handle incidents, follow SOPs, and participate in change management, with English communication essential for collaboration.

This role offers growth within a production-critical environment and exposure to enterprise-scale infrastructure across deployment

Qualifications

• Strong English communication skills and collaboration with cross-functional teams.
• Hands-on experience with data center hardware installation and cabling.
• Basic networking knowledge and device CLI familiarity.
• Experience with SOP-driven operations and ticketing/DCIM tools.

Responsibilities

• Support rack & stack, hardware installation, and structured cabling during deployment phase.
• Assist with system provisioning, configuration, and validation activities.
• Perform Layer 1 troubleshooting and assist with Layer 2/3 diagnostics as needed.
• Monitor and respond to hardware and infrastructure issues via ticketing systems.
• Maintain asset tracking and inventory using ITSM/DCIM tools.
• Follow SOPs, safety, and security protocols; participate in change management.
• Support transition from deployment to steady-state operations; join on-call rotation.

Skills

English

Data center hardware

Structured cabling

Networking basics

Device CLI

SOP familiarity

ITSM/DCIM tools

Teamwork

Multitasking

Learning mindset

Tools

Jira

ServiceNow

Job description

Job Overview

The Data Center Technician L2 is a hands-on role supporting the build-out and ongoing operation of a high‑performance, enterprise‑scale data center environment.

This position provides a strong foundation in data center operations, beginning with participation in the deployment and infrastructure build phase, where you will assist with hardware installation, structured cabling, and system bring‑up. As the environment transitions into steady‑state operations, you will continue to support day‑to‑day activities focused on maintaining reliability, performance, and operational consistency.

You will work closely with senior technicians, engineers, and site leadership to execute operational tasks, respond to incidents, and maintain high standards of quality and safety. This role is well‑suited for technicians looking to expand their technical skillset and grow within a fast‑paced, production‑critical environment.

You will collaborate with cross‑functional teams, making clear and professional communication in English (written and verbal) essential for success in this role.

This role offers continuity across both deployment and operational phases, providing valuable experience and a clear path for technical growth within a critical infrastructure program.

Key Responsibilities

• Support rack & stack, hardware installation, and structured cabling during deployment phase
• Assist with system provisioning, configuration, and validation activities
• Perform Layer 1 troubleshooting and assist with Layer 2/3 diagnostics as needed
• Monitor and respond to hardware and infrastructure issues through ticketing systems
• Maintain accurate asset tracking and inventory records using ITSM/DCIM tools
• Follow Standard Operating Procedures (SOPs), safety, and security protocols
• Participate in change management processes, including maintenance and production activities
• Support the transition from deployment to steady‑state operations
• Collaborate with team members to ensure timely and high‑quality task execution
• Participate in on‑call rotation supporting 24x7 operations
• Perform such other duties and responsibilities as may be reasonably assigned from time to time

Required Skills

• Strong English communication skills (written and verbal) are required for coordination with cross‑functional teams
• Hands‑on experience with data center hardware installation and structured cabling
• Basic understanding of networking concepts and hardware (switches, routers, cabling)
• Familiarity with network device CLI (Cisco, Arista, Juniper, Dell)
• Experience working within structured operational processes (SOPs, ticketing systems)
• Familiarity with ITSM/DCIM tools (ServiceNow, Jira, or similar)
• Strong attention to detail and organizational skills
• Ability to follow technical documentation and procedures accurately
• Strong communication and teamwork skills
• Ability to multitask and adapt in a fast‑paced environment
• Willingness to learn new technologies, systems, and processes

Physical & Operational Requirements:

• Ability to lift and move up to 50 lbs
• Comfortable working on feet for extended periods
• Ability to respond to on‑call incidents within defined timelines
• Reliable transportation to work location
• Ability to operate material handling equipment (certification preferred)

Required Experience

• 2–3 years of experience in data center operations or similar technical environments
• Experience with rack & stack and structured cabling
• Experience provisioning or re‑provisioning systems (USB, PXE, or network‑based methods)
• Basic experience configuring network devices (IP addressing, initial setup)
• Familiarity with Linux operating systems (preferred)
• Working knowledge of server hardware (Dell, HPE, Supermicro, or similar)
• Understanding of networking fundamentals (DNS, DHCP, Layer 2/3 concepts)
• Experience working with ticketing systems (Jira preferred)
• Basic understanding of data center best practices (redundancy, cabling, power awareness)
• Exposure to electrical, HVAC, and infrastructure systems (preferred)

Preferred Certifications:

• CompTIA Server+, Network+, or equivalent
• ITIL Foundation
• CCNA or similar entry‑level networking certification