Datacenter Network Support Engineer L2

Iron Systems, Inc; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Job summary

Iron Systems, Inc. seeks a Level 2 Network Technician to maintain and support data center infrastructure, troubleshoot issues, install hardware, and ensure a clean, organized environment.

The role involves hands-on work with servers, storage, and network devices in a fast-paced data center. You will lead a small on-site team during projects and occasionally travel to remote sites as needed.

Qualifications

• Minimum 4 years of data center operations or IT infrastructure support.
• Experience leading a project team.
• Experience in data center environments with MMR, cages and shared areas.
• Server hardware knowledge: power cycling, diagnostics, replacements, fault diagnosis.
• Networking gear knowledge: routers, switches, firewalls, load balancers diagnostics.
• Structured cabling: standards, labeling and organization.
• Basic electrical testing: AC/DC equipment.
• Upgrading servers and switches operating systems.
• Familiar with MPOE/IDF/MDF rooms.

Responsibilities

• Troubleshoot and execute installations with guidance from the NOC or engineering team on IT devices.
• Support Physical Servers, Storage & Backup, Server Appliances.
• Work with Hyper-Converged Infrastructure (e.g., Nutanix, Cisco UCS).
• Maintain power distribution, cabling, and device connections.
• Work in MPOE/IDF/MDF rooms and related data center spaces.
• Perform fault diagnosis and component replacements as needed.

Skills

Data center operations

IT infrastructure

Team leadership

Project management

Incident management

Communication

Attention to detail

Flexibility

Continuous learning

Structured cabling

Fiber troubleshooting

MPOE/IDF/MDF rooms

WAN/LAN/Cloud basics

Power testing

Electrical safety PPE

Tools

Power meter

Scissor lifts

Ladders

Job description

Job Summary

We are seeking a motivated and skilled Level 2 Network Technician to join our team. This role involves maintaining and supporting the data center infrastructure, including troubleshooting, hardware installations, and ensuring the data center's cleanliness and organization.

Job Summary

We are seeking a motivated and skilled Level 2 Network Technician to join our team. This role involves maintaining and supporting the data center infrastructure, including troubleshooting, hardware installations, and ensuring the data center's cleanliness and organization.

Key Responsibilities

Troubleshoot and execute installations with guidance from the NOC or engineering team on IT devices:

• Physical Servers
• Storage & Backup Devices
• Server Appliances
• Hyper-Converged Infrastructure (e.g., Nutanix, Cisco UCS)
• Tape Storage Units
• Power Distribution Units (3KVA and below)
• SAN Fabric Switches
• Network Switches
• KVM Units
• WAN Optimization Devices
• Firewalls
• Access Points
• Routers
• Optical Transport System
• Physical Cabling and Cable Management
• Device connections (peripherals, power, network ports)
• Experience working in or around MPOE, IDF, and MDF rooms

Qualifications And Skills

Technical Skills

• Minimum 4 years of experience in data center operations or IT infrastructure support.
• Experience leading a team executing a project.
• Experienced with data center environments, including MMR, Cages, and Shared Areas.
• Knowledgeable in server hardware components: power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
• Understanding of network equipment functionalities (routers, switches, firewalls, load balancers): power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
• Experienced in structured cabling, including standards, specifications, installation techniques, labeling, and organization.
• Basic electrician skills: power testing, connector types, AC and DC equipment.
• Knowhow to upgrade servers and switches operational systems
• Basic fiber troubleshoots with power meter and looping
• Basic understanding of technology WAN/LAN, Wireless, and Cloud
• Experience working in or around MPOE, IDF, and MDF rooms

Soft Skills

• Leadership: Manage a group of 2 or 3 L1 engineers during a project or an incident.
• Project Management: Ability to understand a project and its concepts and execute tasks related to the role. Control the timeline, activities and the team on site reporting it to the Project Manager. Be able to negotiate and remove barriers with customer resource on site. Understand technical documentation like rack elevation and floor plan. Adaptability with tasks and timelines.
• Incident Management: Strong understanding of incident management, communication, and escalation processes.
• Communication: Excellent communication skills to collaborate with team members, convey technical information, and update stakeholders.
• Attention to Detail: High precision in handling sensitive data center equipment to ensure accuracy and minimize errors.
• Flexibility: Willingness to work outside regular business hours, respond to emergencies, and travel to remote sites as needed.
• Continuous Learning: Passion for learning and staying updated on industry trends to enhance skills and knowledge.

Additional Requirements

• Possess a personal set of tools, including a laptop, hotspot, and personal protective equipment (PPE).
• Capable of supporting team members during installations and migrations, including working on ladders and using scissor lifts.
• If you are passionate about data center operations and looking to grow your career in a dynamic environment, we encourage you to apply.