Data Center Technician IC1

Milestone Technologies, Inc.; New Albany (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Data Center Technician to support installation, troubleshooting, and maintenance of servers, networking equipment, and cabling. You will partner with Data Center Leads to ensure reliability and performance in data center operations.

Key responsibilities include mastering ticket management, improving inventory processes, and performing server repair tasks. The role requires travel to data center locations, PPE readiness, and the ability to lift up to 50

Qualifications

• High School Diploma or GED.
• Real ID or other federally accepted identification for U.S. travel.
• Minimum 1 year of general work experience.
• Basic knowledge of or hands-on experience with computer hardware and repair.
• Ability to travel to supported data center locations.
• Quick learner with the ability to adapt to new software and tools.
• Strong professional communication skills, both verbal and written.
• Self-motivated with excellent attention to detail and the ability to work independently.
• Ability to multi-task and manage priorities with minimal supervision.
• Comfortable wearing PPE for extended periods.
• Ability to safely lift, push, pull, and move at least 50 pounds.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit.

Responsibilities

• Support the installation, troubleshooting, and maintenance of servers, networking equipment, and cabling.
• Gain solid understanding of the ticket management process and contribute to timely resolution.
• Accurately pull and manage inventory in accordance with documented processes.
• Work cross-functionally to maintain accurate inventory systems.
• Develop skills in server repair techniques, including replacing hard drives, RAM, motherboards, and other components.
• Assist with physical tasks such as moving and racking equipment for special projects.
• We are hardware/component replacement focused with potential future software work.
• Perform additional tasks as directed by management to support operational goals.

Skills

Hardware knowledge

Troubleshooting

Inventory management

Communication skills

Independent work

Multi-tasking

Travel readiness

Education

High School Diploma or GED

Associate or Bachelor's degree in related field

Tools

Diagnostic tools

Job description

As a Data Center Technician, you will work closely with Data Center Leads to support the installation, troubleshooting, and maintenance of servers, networking equipment, and cabling. This role is critical to ensuring the reliability and performance of our data center operations.

How You Will Make an Impact

• Gain a solid understanding of the ticket management process and contribute to timely resolution.
• Learn and apply diagnostic methods to troubleshoot data center equipment effectively.
• Accurately pull and manage inventory in accordance with established documented processes.
• Ability to work cross functionally to maintain accurate inventory systems.
• Develop skills in server repair techniques, including replacing hard drives, RAM, motherboards, and other components.
• Assist with physical tasks, such as moving and racking equipment for special projects.
  • We are Hardware/component replacement focused with the possibility of delving into software in the future
• Perform additional tasks as directed by management to support operational goals.

What You Will Need to Succeed

• High School Diploma or GED.
• A Real ID or other federally accepted identification for U.S. travel.
• Minimum 1 year of general work experience.
• Basic knowledge of or hands-on experience with computer hardware and repair.
• Ability to travel to supported data center locations.
• Quick learner with the ability to adapt to new software and tools.
• Strong professional communication skills, both verbal and written.
• Self-motivated with excellent attention to detail and the ability to work independently.
• Ability to multi-task and manage priorities with minimal supervision.
• Comfortable wearing Personal Protective Equipment (PPE) for extended periods.
• Ability to safely lift, push, pull, and move at least 50 pounds.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year.

Preferred Qualifications

• At least 1 year of computer hardware repair experience.
• Associate or bachelor’s degree in a related field, or currently pursuing one.

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