Data Center Technician IC1

Milestone Technologies, Inc.; Montgomery, Northern (AL, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Data Center Technician to support installation, troubleshooting, and maintenance of servers, networking gear, and cabling.

You will collaborate with Data Center Leads to ensure reliable data center operations and performance. You will gain experience in diagnostic methods, inventory management, and hands-on hardware repair while working in a physical data center environment.

Qualifications

• High School Diploma or GED required.
• Real ID or other federal ID for U.S. travel.
• Minimum 1 year of general work experience.
• Basic knowledge of or hands-on experience with computer hardware and repair.
• Ability to travel to supported data center locations.
• Strong communication skills, verbal and written.
• Self-motivated with excellent attention to detail and ability to work independently.
• Ability to multi-task and manage priorities with minimal supervision.
• Comfortable wearing PPE for extended periods.
• Able to lift, push, pull, and move at least 50 pounds.
• Capable of walking long distances during the day.
• Willingness to work in hot aisles and environments up to 90+ degrees F.

Responsibilities

• Understand ticket management processes and contribute to timely resolution.
• Learn and apply diagnostic methods to troubleshoot data center equipment.
• Accurately pull and manage inventory per documented processes.
• Work cross-functionally to maintain accurate inventory systems.
• Develop skills in server repair techniques, including replacing drives, RAM, motherboards, and other components.
• Assist with physical tasks such as moving and racking equipment for projects.
• Support hardware replacement with potential future for software tasks.
• Perform additional tasks as directed by management to support operations goals.

Skills

Ticket management

Diagnostic methods

Inventory management

Cross-functional communication

Server repair techniques

Physical tasks

Professional communication

Self-motivated

Attention to detail

Independent work

Multi-tasking

PPE safety awareness

Lifting up to 50 lbs

Willingness to travel

Education

High School Diploma or GED

Associate or bachelor’s degree in a related field

Job description

As aData Center Technician, you will work closely with Data Center Leads to support the installation, troubleshooting, and maintenance of servers, networking equipment, and cabling. This role is critical to ensuring the reliability and performance of our data center operations.

How You Will Make an Impact

• Gain a solid understanding of theticket management processand contribute to timely resolution.
• Learn and applydiagnostic methodsto troubleshoot data center equipment effectively.
• Accuratelypull and manage inventoryin accordance with established documented processes.
• Ability to work cross functionally to maintain accurate inventory systems.
• Develop skills inserver repair techniques, including replacing hard drives, RAM, motherboards, and other components.
• Assist withphysical tasks, such as moving and racking equipment for special projects.
  • We are Hardware/component replacement focused with the possibility of delving into software in the future
• Perform additional tasks as directed by management to support operational goals.

What You Will Need to Succeed

• High School Diploma or GED.
• AReal IDor other federally accepted identification for U.S. travel.
• Minimum1 year of general work experience.
• Basic knowledge of or hands-on experience withcomputer hardware and repair.
• Ability to travel to supported data center locations.
• Quick learner with the ability to adapt to new software and tools.
• Strongprofessional communication skills, both verbal and written.
• Self-motivated with excellent attention to detail and the ability to work independently.
• Ability tomulti-taskand manage priorities with minimal supervision.
• Comfortable wearingPersonal Protective Equipment (PPE)for extended periods.
• Ability to safely lift, push, pull, and move at least50 pounds.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may includehot aislesand indoor areas reaching90+ degrees Fahrenheitduring certain times of the year.

Preferred Qualifications

• At least1 year of computer hardware repair experience.
• Associate or bachelor’s degree in a related field, or currently pursuing one.