Data Center Technician: Hands-On Infra Ops

Advanced Micro Devices, Inc.; Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Advanced Micro Devices, Inc. (AMD) is seeking an onsite Data Center Operations technician in Iowa to maintain servers, racks, switches, and cabling for a major enterprise customer.

You will prepare and stage systems, support hardware refreshes, and troubleshoot components to keep services running smoothly. You'll work with internal engineering teams and customer stakeholders to understand the data center environment, contribute to operational efficiency, and document processes to improve

Qualifications

• Hands-on experience with data center hardware, IT equipment, and cabling.
• Ability to diagnose and replace faulty components.
• Familiarity with ticketing systems and workflow management.
• Knowledge of safety procedures in a data center environment.
• Strong communication skills when interacting with internal and external partners.
• Experience documenting technical processes or best practices.

Responsibilities

• Support deployment and maintenance of data center hardware including servers, storage, and network devices.
• Perform diagnostics and troubleshoot hardware failures to minimize service disruption.
• Execute staging, labeling, cabling, grounding, and quality checks according to safety and deployment standards.
• Assist with hardware refreshes, upgrades, and decommissioning activities.
• Create and refine documentation such as SOPs, KB articles, and lessons learned.
• Manage work via ticketing systems and deliver against established SLAs/KPIs.
• Escalate incidents appropriately and provide timely updates to stakeholders.
• Contribute to a positive team culture by collaborating, sharing knowledge, and supporting peers.
• Learn the customer's environment and understand the impact of your work on operational success.

Skills

Data center operations

Troubleshooting hardware

Documentation

Team collaboration

Education

IT/networking certifications preferred

Tools

Ticketing systems

Workflow management

Job description

Advanced Micro Devices, Inc. (AMD) is seeking an onsite Data Center Operations technician in Iowa to maintain servers, racks, switches, and cabling for a major enterprise customer.

You will prepare and stage systems, support hardware refreshes, and troubleshoot components to keep services running smoothly. You'll work with internal engineering teams and customer stakeholders to understand the data center environment, contribute to operational efficiency, and document processes to improve